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bpanem
bpanem
Participant
March 16, 2024
Answered

denoise was not applied there was an unknown error

  • March 16, 2024
  • 3 replies
  • 600 views

I was able to do this a couple fo months ago in Lightroom Classic. Now I get the error, and it says that the GPU is disabled. I need help! Or maybe release a new update please.

System information:

Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce MX550 index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce MX550
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 1,920 MB
VRAM: 1,920 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,415 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-11-21 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.4626
Supports UMA: UNSUPPORTED
D3D-ID: 8095

Device 1
Name: Intel(R) Iris(R) Xe Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,543 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,415 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2023-06-15 000000.000000-000
Driver age: 9 months
Driver version: 31.0.101.4502
Supports UMA: SUPPORTED
D3D-ID: 18088
End platform native
{3381699 ms}

{3381699 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce MX550/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce MX550/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 2,013 MB
VRAM: 2,013 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,415 MB
API version: 2.1 (2.1.2 NVIDIA 546.26)
Device version: 2.1 (2.1.2 NVIDIA 546.26)
Vendor name: NVIDIA
Driver date: 2023-11-21 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.4626
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{3381839 ms}

{3381839 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce MX550
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 3 GB / s
Compute score: 143.797
Device name string: NVIDIA GeForce MX550
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,732 MB
VRAM: 6,732 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 42 GB / s
Compute score: 799.13
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL

    This topic has been closed for replies.
    Correct answer GoldingD

     

     

     

    Operating system: Windows 11 - Business Edition
Version: 11.0.22635

     

     

    Interesting, did Microsoft just release a new version, or are you using a per-release or Beta for the OS?

    Did you recently upgrade? Perhaps an issue.

     

     

    Graphics Processor Info: 
DirectX: NVIDIA GeForce MX550 (31.0.15.4626)

     

     

    At the NVIDIA website, I see two issues, First up, apparently no Studio version, second up, current Game Ready version is v551.76, Oh and additional searching shows that v546.26 was released last November, so a bit dated. Out of date GPU drivers can cause issues in LrC, it is very temperamental. Advise updating.

    Now that default setting of 5GB for the CACHE is an issue. No one knows why Adobe still uses that default value. Try increasing to at least 20GB. Heck Adobe has an document stating just that

    Some say more like 40 GB:

     

     

    Library Path: C:\Users\leica\Pictures\2024-02-23 001\CarCollection\CarCollection.lrcat

     

     

     

    Location: C: Users Veica AppData Local Adobe CameraRaw Cache2

     

    What hard drives do you have? External and internal, and what type?

     

    The catalog and the CACHE can take advantage of hard drive speed (photos not so much). Also the catalog will start to bog down when the free space on the hard drive goes below 20%, some say 25%, and either more space is required or a move to another drive is recommended. And the CACHE can butt heads with the Windows Paging file typically on drive C (slight performance head)

     

    Suumary/reccomendation. Update the GPU driver, increase the CACHE for a start.

    3 replies

    GoldingD
    GoldingDCorrect answer
    Legend
    March 17, 2024

     

     

     

    Operating system: Windows 11 - Business Edition
Version: 11.0.22635

     

     

    Interesting, did Microsoft just release a new version, or are you using a per-release or Beta for the OS?

    Did you recently upgrade? Perhaps an issue.

     

     

    Graphics Processor Info: 
DirectX: NVIDIA GeForce MX550 (31.0.15.4626)

     

     

    At the NVIDIA website, I see two issues, First up, apparently no Studio version, second up, current Game Ready version is v551.76, Oh and additional searching shows that v546.26 was released last November, so a bit dated. Out of date GPU drivers can cause issues in LrC, it is very temperamental. Advise updating.

    Now that default setting of 5GB for the CACHE is an issue. No one knows why Adobe still uses that default value. Try increasing to at least 20GB. Heck Adobe has an document stating just that

    Some say more like 40 GB:

     

     

    Library Path: C:\Users\leica\Pictures\2024-02-23 001\CarCollection\CarCollection.lrcat

     

     

     

    Location: C: Users Veica AppData Local Adobe CameraRaw Cache2

     

    What hard drives do you have? External and internal, and what type?

     

    The catalog and the CACHE can take advantage of hard drive speed (photos not so much). Also the catalog will start to bog down when the free space on the hard drive goes below 20%, some say 25%, and either more space is required or a move to another drive is recommended. And the CACHE can butt heads with the Windows Paging file typically on drive C (slight performance head)

     

    Suumary/reccomendation. Update the GPU driver, increase the CACHE for a start.

      bpanem
      bpanemAuthor
      Participant
      March 20, 2024

      Thanks for this detailed response and the recommendation to update the drivers and increase the cache (which I did). I installed the 03/19/24 update (today's version).

      My machine runs on a 1TB SSD (I have a HDD for backup but I don't use it while editing).

      The \Adobe\CameraRaw\Cache2 contains a lot of .dat files.

      GoldingD
      GoldingD
      Legend
      March 16, 2024

      Also, can you post in a reply a screenshot of LrC /preferences/performance/

       

      bpanem
      bpanemAuthor
      Participant
      March 17, 2024

       

      GoldingD
      GoldingD
      Legend
      March 16, 2024

      Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

      bpanem
      bpanemAuthor
      Participant
      March 17, 2024

      Ok, thanks for the tip.

      Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
      License: Creative Cloud
      Language setting: en
      Operating system: Windows 11 - Business Edition
      Version: 11.0.22635
      Application architecture: x64
      System architecture: x64
      Logical processor count: 12
      Processor speed: 2.6GHz
      SqLite Version: 3.36.0
      CPU Utilisation: 1.0%
      Built-in memory: 16052.0 MB
      Dedicated GPU memory used by Lightroom: 1342.3MB / 1920.0MB (69%)
      Real memory available to Lightroom: 16052.0 MB
      Real memory used by Lightroom: 1655.3 MB (10.3%)
      Virtual memory used by Lightroom: 3501.6 MB
      GDI objects count: 724
      USER objects count: 2435
      Process handles count: 2448
      Memory cache size: 14.8MB
      Internal Camera Raw version: 16.2 [ 1763 ]
      Maximum thread count used by Camera Raw: 5
      Camera Raw SIMD optimization: SSE2,AVX,AVX2
      Camera Raw virtual memory: 451MB / 8026MB (5%)
      Camera Raw real memory: 532MB / 16052MB (3%)
       
      Cache1: 
      Preview1- RAM:24.0MB, VRAM:16.0MB, _MG_6407.CR2
      Preview2- RAM:22.0MB, VRAM:0.0MB, DSC_2002.NEF
      NT- RAM:46.0MB, VRAM:16.0MB, Combined:62.0MB
       
      Cache2: 
      final1- RAM:165.0MB, VRAM:0.0MB, DSC_2002.NEF
      final2- RAM:228.0MB, VRAM:518.0MB, _MG_6407.CR2
      T- RAM:393.0MB, VRAM:518.0MB, Combined:911.0MB
       
      Cache3: 
      m:14.8MB, n:75.2MB
       
      U-main: 77.0MB
       
      System DPI setting: 96 DPI
      Desktop composition enabled: Yes
      Standard Preview Size: 1920 pixels
      Displays: 1) 1920x1080
      Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: Yes
       
      Graphics Processor Info: 
      DirectX: NVIDIA GeForce MX550 (31.0.15.4626)
      Init State: GPU for Display supported by default with image processing and export supported in the custom mode
      User Preference: GPU for Export enabled
       
      Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
      Library Path: C:\Users\leica\Pictures\2024-02-23 001\CarCollection\CarCollection.lrcat
      Settings Folder: C:\Users\leica\AppData\Roaming\Adobe\Lightroom
       
      Installed Plugins: 
      1) AdobeStock
      2) Flickr
      3) Nikon Tether Plugin
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