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Selby Shanly
Known Participant
December 30, 2018
Question

Develop has black screen with GPU acceleration - AMD Radeon HD 7700

  • December 30, 2018
  • 5 replies
  • 4263 views

After the latest (Dec 2018) updates to both Lightroom Classic CC and Lightroom CC on Windows 10, I get a black screen in Develop on both products.

The first use of Develop works, but when I switch to another image I get a black screen and on all subsequent images I continue to get the black screen. 

Disabling the GPU in preferences fixes the problem.

Graphics card is AMD Radeon HD 7700.  Has been working without problems for some time (since AMD fixed the driver).

Photoshop CC 20.0.1 use of the GPU is working.

I also had a driver upgrade for the HD 7700, so it's not clear whether this is an issue in both versions of Lightroom (I assume they share a lot of Develop code) or in the driver.

I have tried a driver upgrade for the HD 7700 but it did not fix or change the problem.

Has anyone else experienced this problem?

Thanks,

Selby

    This topic has been closed for replies.

    5 replies

    GoldingD
    GoldingD
    Legend
    January 1, 2019

    By the way, and this should not be possible, but 64bit, not 32 bit driver, correct?

    S
    Selby ShanlyAuthor
    Known Participant
    January 1, 2019

    Since I'm using the AMD utility, I assume it is picking the correct driver.

    GoldingD
    GoldingD
    Legend
    January 1, 2019

    Go and read all of this

    Adobe Lightroom GPU Troubleshooting and FAQ

    Note issues on old drivers left behind (clean install)

    Note issues on getting Gapau driver updates from Microsoft

    Note point on reading everything at manufacturers download page, watch fir additional updates

    Note warining on third part accelerators (probably for games)

    Watch out (might not be in the article) for settings and/or utilities to improve game performance, they might F up lightroom

    Note advise on improving settings specifically for Lightroom.

    Note section on forcing Lightroom to use DirectX instead of Open GL

    GoldingD
    GoldingD
    Legend
    December 31, 2018

    Sounds like "Buggy Behavior". Have you done a reset of preferences file?

    Resolving Buggy Behavior in Lightroom: How to Reset Preferences - YouTube

    Replacing the Lightroom Preference File – Lightroomers

    Preference file and other file locations | Lightroom Classic CC and Lightroom 6

    S
    Selby ShanlyAuthor
    Known Participant
    December 31, 2018

    Yes, I reset the preferences file.  Unfortunately no difference.

    The fact that it affects both Classic CC and CC after upgrades suggests that either Adobe made a similar change to develop in both, or that it's a problem with the graphics driver. 

    Disabling use of the GPU works in both cases but that's hardly satisfactory since it was working.  Also since Photoshop is still happy using the GPU suggests (to me, at any rate) that it might be a problem in the GPU support for the Develop module.

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    December 31, 2018

    It is possible that a Windows-10 update has installed a 'Windows' version of the driver for your graphics card.

    It is sometimes reported that any Windows version causes problems with Lightroom.

    Try updating the Graphics card driver from the AMD Radeon HD 7700 manufacturer site.

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    December 30, 2018

    Did you try deactivating the GPU?

    Adobe Lightroom GPU Troubleshooting and FAQ

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    S
    Selby ShanlyAuthor
    Known Participant
    December 31, 2018

    Yes.  As I wrote in my post:

    ”Disabling the GPU in preferences fixes the problem.”

    However since it was working for a long time, I want to know why suddenly it does not work and get it working again.

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    January 1, 2019

    The HD 7700 is an older card and its limited performance will probably not accelerate LR. Depending on the screen resolution and the type of the CPU, there actually may be no gain in using the GPU acceleration.

    What resolution does your screen have and what type of CPU do you have?

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    GoldingD
    GoldingD
    Legend
    December 30, 2018

    In lightroom, click on help, click on System information, look at the second line, it should be

    License: Creative Cloud. (If I remember correctly)

    it should not be

    License: Unknown

    if it is the later, bring up your Adobe Creative Cloud Desktop application, sign in (if you were already signed in, then sign out, and sign back in) mind you, while you have internet access.

    might be slightly wrong on my syntax, nit on a pc to check.

    mind you, your issue is slightly different, in that you apparently get one develop module loup view to work.

    S
    Selby ShanlyAuthor
    Known Participant
    December 30, 2018

    Mine shows "License: Creative Cloud".

    This smells like either a Lightroom Classic CC and Lightroom CC issue with using the GPU or a graphics driver bug.

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