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grits5
Participating Frequently
September 17, 2024
Question

Disappearing Images--but they don't stay disappeared?

  • September 17, 2024
  • 2 replies
  • 255 views

A few days ago some bizarre behavior started.

 

  1. I open LrC. It is in Grid View. Everything appears normal except there is only gray where images should be both in the grid view and in the filmstrip.
  2. I open the Develop Module. Again, nothing but gray where images should be.
  3. I click on an image in the filmstrip however, and suddenly it shows up in the filmstrip and in the develop screen above.
  4. I click on another image in the filmstrip and the same thing happens. I do it a third time.
  5. Now I do it a fourth time and the first image that I clicked on in the filmstrip becomes gray again.
  6. I go back to the library module and the three that showed in the develop module now show in the grid and filmstrip. All others remain gray.

 

Things I've tried.

  • Restarting LrC.
  • Rebooting the computer and restarting LrC.
  • Turning off the graphics processor in Preferences.

 

Bizarre situation. Any thoughts appreciated.


Dale

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

This topic has been closed for replies.

2 replies

G
grits5Author
Participating Frequently
September 27, 2024

After the above reply was posted I was tied up on urgent projects and out of town so that I was not able before today to sit down and do the above.

 

  1. I opened LrC.
  2. I received a message that there was a problem with the preview cache and LrC would attempt to repair it next time it opened. LrC then closed itself.
  3. I opened it again, and the problem went away.

 

Very bizarre as I had restarted and rebooted a number of times since the problem appeared, and nothing made any difference. In fact, last night I tried, and the problem was still present. I had not gotten that error message about the preview cache in any previous tries. So what made this time different? No idea.

 

Wish I had something more specific to offer in case someone else had this problem. But the instruction above seem like a reasonable approach, and I was preparing to do them had this not bizzarely fixed itself this time. So thanks for providing them.

GoldingD
GoldingD
Legend
September 17, 2024

Contact Adobe. This via a Chat. Before doing so, prepare your notes and information ahead of time as to be more efficient in communicating. Your info that you have posted in your Discussion is a start for the description, and probably have a copy of your LrC /Help/System Info/ as a text document on hand, so that you can paste or attach that into the chat.

 

To accomplish the Chat, bring up an Adobe webpage, and click on the Chat button. (see image below) This will start a Chat. At first the Chat will be with a chatbot, Typing “Agent” into the chat text field will bypass the initial chatbot. If an agent does not enter the chat then be assertive in requesting an actual Adobe Tech join in the chat.

 

In the Chat include (as mentioned above) a description of the issue, and probably your System Info. And include a link to your discussion.

 

You may want to ask for a phone call.

 

And please keep notes so that you can share them in your post for others to see.

 

For example, bring up:

https://helpx.adobe.com/contact.html

 

and click on the Chat button, typically found in bottom right corner

 

 

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