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Daud32373697at21
Participant
September 19, 2023
Question

Does not allow me to process my picture

  • September 19, 2023
  • 4 replies
  • 215 views

Hi all,

 

I can't process my picture under develop with lightroom CC.  Does anyone have this problem?  If you could please help me?  Thank you

This topic has been closed for replies.

4 replies

GoldingD
GoldingD
Legend
September 19, 2023

You need to contact Adobe ditrectly as stated. They can help with that.

 

dj_paige
dj_paige
Legend
September 19, 2023
quote

I can't process my picture under develop with lightroom CC.  Does anyone have this problem?  


By @Daud32373697at21

 

Why can't you process pictures in Lightroom Classic? What is stopping you? What happens? Please describe in detail. If there is an error message, please quote the exact unedited word-for-word error message.

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Daud32373697at21Author
Participant
September 19, 2023

Here is the issues,  My lightroom is deactivated.  I paid three timnes today, Paid $9.99 monthly, and 19.99.  I thought i used the old email, I paid directly to extend from lightoom another $9.99.  I still have my lightroom suspended.  I used dsantosa@proton email.com.  I have an old email under dasantosa@yahoo.com which I am nolonger used it.  I need to activate my lightrrom.  It seems adobe keep prompting plan to update.  It's very frustrated and annoying.

dj_paige
dj_paige
Legend
September 19, 2023

Please post your question in the Account, Payment and Plan forum. Or contact Adobe directly.

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Daud32373697at21Author
Participant
September 19, 2023

Dear Sir,  It seems when I paid today, it did not renew my subscription.  Is there away to check which email address they renewed it?  The old email address may be got renewe.  I used this email address using my dsantosa@protonmail.com.  The old email is dasantosa@yahoo.com.  I am no longer used this email.

GoldingD
GoldingD
Legend
September 19, 2023

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

Mostly interested in the second line:

License: Creative Cloud

    D
    Daud32373697at21Author
    Participant
    September 19, 2023

    Here is my system Info on LR CC: 

    Lightroom Classic version: 12.4 [ 202306052221-b70c0975 ]
    License: Subscription Ended
    Language setting: en-US
    Operating system: Mac OS 13
    Version: 13.5.2 [22G91]
    Application architecture: arm64
    Logical processor count: 10
    Processor speed: NA
    SqLite Version: 3.36.0
    Built-in memory: 16,384.0 MB
    Real memory available to Lightroom: 16,384.0 MB
    Real memory used by Lightroom: 715.0 MB (4.3%)
    Virtual memory used by Lightroom: 406,607.3 MB
    Memory cache size: 64.4MB
    Internal Camera Raw version: 15.4 [ 1508 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2
    Camera Raw virtual memory: 0MB / 8191MB (0%)
    Camera Raw real memory: 1MB / 16384MB (0%)
    Standard Preview Size: 3024 pixels
    Displays: 1) 3024x1964

    Graphics Processor Info:
    Metal: Apple M1 Pro
    Init State: GPU for Export supported by default
    User Preference: Auto

    Application folder: /Applications/Adobe Lightroom Classic
    Library Path: /Users/dsantosa/Pictures/Lightroom/Lightroom Catalog-v12.lrcat
    Settings Folder: /Users/dsantosa/Library/Application Support/Adobe/Lightroom

    Installed Plugins:
    1) AdobeStock
    2) Aperture/iPhoto Importer Plug-in
    3) Flickr
    4) Nikon Tether Plugin

    Config.lua flags: None

     

     

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