does not recognize Masking > People

Forum|Forum|3 years ago
March 27, 2023
2 replies
602 views

does not recognize Masking > People - no people found.

while the people in the foreground are portraits
Lightroom Classic version: 12.2.1

Windows

This topic has been closed for replies.

GoldingD

Legend

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

jhonkarasAuthor

Known Participant

Lightroom Classic version: 12.2.1 [ 202303011008-5bfbce17 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3,0GHz
SqLite Version: 3.36.0
CPU Utilisation: 20,0%
Built-in memory: 16273,9 MB
Dedicated GPU memory used by Lightroom: 419,1MB / 2007,3MB (20%)
Real memory available to Lightroom: 16273,9 MB
Real memory used by Lightroom: 1461,7 MB (8,9%)
Virtual memory used by Lightroom: 2045,0 MB
GDI objects count: 744
USER objects count: 2999
Process handles count: 1917
Memory cache size: 75,5MB
Internal Camera Raw version: 15.2 [ 1381 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 461MB / 8136MB (5%)
Camera Raw real memory: 467MB / 16273MB (2%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GT 710 (30.0.14.7404)
Init State: GPU for Display supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Admin\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Admin\AppData\Roaming\Adobe\Lightroom

johnrellis

Legend

"DirectX: NVIDIA GeForce GT 710 (30.0.14.7404)"

You're facing two issues:

1. You've got a 7-year-old graphics processor with just 2 GB of VRAM (video memory), which is the minimum required of what Adobe recommends for People masking. Others with 2 GB of VRAM have reported problems with People masks.

2. The installed graphics driver is 6 months old. Nvidia no longer fixes driver bugs for the GT 710, but they do have a more recent driver from 12/20/2022:

https://www.nvidia.com/Download/driverResults.aspx/197601/en-us/

That version was released to fix some security issues, so it likely won't help your issue. But it's worth a try.

* * *

Unfortunately, LR's AI masking doesn't obey the setting of Preferences > Performance > Use Graphics Processor and it will try to use the GPU even when that setting is off. Adobe stubbornly refuses to provide an option to disable the use of the GPU for AI masking:

https://community.adobe.com/t5/lightroom-classic-ideas/p-ai-masking-should-obey-preferences-gt-performance-gt-use-graphics-processor/idi-p/12480845

As a result, people like you with older hardware won't be able to use AI masking.

It's a weird decision by Adobe -- be sure to vote for that feature request by clicking the Upvote button in the upper-left.

P

psnjdeutsch

Participant

Same problem. The AI masking feature in Lrc does not work as well as the subject feature. I keep getting an error message. But it still works in Lr? All I did was upgrade my account to include Lrc and photoshop. Not sure how to fix this??

jhonkarasAuthor

Known Participant

I have updated both lrc and ps but the AI can't work

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