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jhonkaras
jhonkaras
Known Participant
March 27, 2023
Question

does not recognize Masking > People

  • March 27, 2023
  • 2 replies
  • 593 views
does not recognize Masking > People - no people found.
while the people in the foreground are portraits
Lightroom Classic version: 12.2.1 

 

This topic has been closed for replies.

2 replies

GoldingD
GoldingD
Legend
March 27, 2023

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

    jhonkaras
    jhonkarasAuthor
    Known Participant
    March 28, 2023

    Lightroom Classic version: 12.2.1 [ 202303011008-5bfbce17 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Home Premium Edition
    Version: 10.0.19045
    Application architecture: x64
    System architecture: x64
    Logical processor count: 4
    Processor speed: 3,0GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 20,0%
    Built-in memory: 16273,9 MB
    Dedicated GPU memory used by Lightroom: 419,1MB / 2007,3MB (20%)
    Real memory available to Lightroom: 16273,9 MB
    Real memory used by Lightroom: 1461,7 MB (8,9%)
    Virtual memory used by Lightroom: 2045,0 MB
    GDI objects count: 744
    USER objects count: 2999
    Process handles count: 1917
    Memory cache size: 75,5MB
    Internal Camera Raw version: 15.2 [ 1381 ]
    Maximum thread count used by Camera Raw: 3
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 461MB / 8136MB (5%)
    Camera Raw real memory: 467MB / 16273MB (2%)
    System DPI setting: 96 DPI
    Desktop composition enabled: Yes
    Standard Preview Size: 1920 pixels
    Displays: 1) 1920x1080
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    DirectX: NVIDIA GeForce GT 710 (30.0.14.7404)
    Init State: GPU for Display supported by default
    User Preference: Auto

    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\Admin\Pictures\Lightroom\Lightroom Catalog.lrcat
    Settings Folder: C:\Users\Admin\AppData\Roaming\Adobe\Lightroom

     

    johnrellis
    johnrellis
    Legend
    March 28, 2023

    "DirectX: NVIDIA GeForce GT 710 (30.0.14.7404)"

     

    You're facing two issues:

     

    1. You've got a 7-year-old graphics processor with just 2 GB of VRAM (video memory), which is the minimum required of what Adobe recommends for People masking. Others with 2 GB of VRAM have reported problems with People masks.

     

    2. The installed graphics driver is 6 months old.  Nvidia no longer fixes driver bugs for the GT 710, but they do have a more recent driver from 12/20/2022:

    https://www.nvidia.com/Download/driverResults.aspx/197601/en-us/

     

    That version was released to fix some security issues, so it likely won't help your issue. But it's worth a try.

     

    * * *

     

    Unfortunately, LR's AI masking doesn't obey the setting of Preferences > Performance > Use Graphics Processor and it will try to use the GPU even when that setting is off. Adobe stubbornly refuses to provide an option to disable the use of the GPU for AI masking:


    https://community.adobe.com/t5/lightroom-classic-ideas/p-ai-masking-should-obey-preferences-gt-performance-gt-use-graphics-processor/idi-p/12480845

     

    As a result, people like you with older hardware won't be able to use AI masking.

     

    It's a weird decision by Adobe -- be sure to vote for that feature request by clicking the Upvote button in the upper-left.

    P
    psnjdeutsch
    Participant
    March 27, 2023

    Same problem. The AI masking feature in Lrc does not work as well as the subject feature. I keep getting an error message. But it still works in Lr?  All I did was upgrade my account to include Lrc and photoshop.  Not sure how to fix this??   

    jhonkaras
    jhonkarasAuthor
    Known Participant
    March 27, 2023

    I have updated both lrc and ps but the AI ​​can't work

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