Endless installation

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I now have 7 hours invested in trying to install Lightroom Classic on my new iMac, not including the download. After stalling out at about 43% after 4 hours, I searched for answers and followed the Adobe recommendation of uninstalling the creative cloud desktop app and reinstalling it. Now another 3 hours in the secon time around, I managed to reach 70%! Making progress, I guess. It's been at 70% for the past 35 minutes: why is this taking so long? The downlaod is done - just trying to finish the installation.

macOS

B

bedford_2788

Participant

Does anyone know if this means it's actually installing? How can you check how much it has installed?

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dj_paige

Legend

As far as I know, Lightroom Classic does not show installation messages in a web browser.

Are you using the Adobe Creative Could app to install LrC? (In other words, a local app rather than a web browser)

What steps led to this? Can you please be specific, step-by-step?

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GoldingD

Legend

Did your installation of the Adobe Creative Cloud complete?
In the Adobe Creative Cloud, are their any notifications?
As you have a MAC, I doubt you have any anti virus such as AVAST running, correct?
Do you run a Proxy for your Internet connection?
Do you have a firewall in use?
What is your MACOS? i.e. v12.0 or later.
How much free space on your hard drive? i.e. 4GB or more, yes this one seems not likely the issue.

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J

jamesf27896636Author

Participant

Yes, the download completed and from there I clicked on the packet to start the installation. There are no notifications from Adobe. I'm not sure what running a proxy for my internet connection means, so I doubt I am running one (not a tech wizaed here!). I diabled the firewall, though once the download is complete and the install has started, isn't the install application using the downloaded files that are now on the computer? I'm running Sonoma 14.6.1. I have 175 GB available. Thanks!

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GoldingD

Legend

Give Adobe a chat,

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dj_paige

Legend

What version NUMBER of MacOS? What version NUMBER of Lightroom Classic? We need the version NUMBERs and not words like "latest" or "up-to-date".

Try temporarily disabling your anti-virus.

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J

jamesf27896636Author

Participant

Thanks for your reply. I'm running Sonoma 14.6.1. I downloaded the version of LightroomClassic that the Adobe download center gave me when I clicked, 'Downlaod Lightroom Classic'. Wouldn't that bne the latest version, 13.5.1? I don't have any anti-virus software.

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