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C
Chris Lipscombe
Participating Frequently
May 12, 2019
Question

Enhance Details Crash

  • May 12, 2019
  • 2 replies
  • 973 views

I have searched the forums, seen similar issues but no fixes.

Windows 10

- fully updated (as of today, May 11, 2019)

Nvidia GTX 1060

- most recent "creator" driver

Enhance details launches, spinning wheel for a second or two, then a crash to desktop, no message.

- Tried with and without graphic acceleration.

- Uninstalled and clean install of drivers

- Uninstalled and reinstalled LR

Everything else on computer seems to be running fine.  Computer main use is Elite Dangerous, LR, PS, Quicken.  That is about it except some web surfing and email.

      This topic has been closed for replies.

      2 replies

      GoldingD
      GoldingD
      Legend
      May 12, 2019

      Please accomplish the following, and please note, lessons learned from past members shows that words like “latest version”, and “most recent” do not work, too many members turn out to have neither, and this is so easily fixed, by the following.

      In Lightroom, click on Help, click on System Information, click on Copy, paste that into a reply, from top line to at least just after the display and GPU section.

      Want to see Lightroom version, OS version and build, Display resolution, GPU make/model/version, GPU driver version, and if DirectX or OpenGL is in use. (depends upon MAC or WIN OS, and perhaps LR v)

      C
      Chris LipscombeAuthor
      Participating Frequently
      May 12, 2019

      Hi,

      I have also tried cleaning my LR caches in preferences, disk cleanup in Windows.

      Here is the System Information .... 

      Lightroom Classic version: 8.2.1 [ 1206193 ]

      License: Creative Cloud

      Language setting: en

      Operating system: Windows 10 - Home Premium Edition

      Version: 10.0.17763

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 3.6 GHz

      Built-in memory: 16329.4 MB

      Real memory available to Lightroom: 16329.4 MB

      Real memory used by Lightroom: 930.0 MB (5.6%)

      Virtual memory used by Lightroom: 1099.7 MB

      GDI objects count: 631

      USER objects count: 2093

      Process handles count: 1941

      Memory cache size: 234.2MB

      Internal Camera Raw version: 11.2.1 [ 159 ]

      Maximum thread count used by Camera Raw: 5

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      Camera Raw virtual memory: 67MB / 8164MB (0%)

      Camera Raw real memory: 67MB / 16329MB (0%)

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

      Graphics Processor Info:

      DirectX: NVIDIA GeForce GTX 1060 6GB (8.1.0.3373)

      Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC

      Library Path: D:\Chris Lipscombe\Pictures\Lightroom\Chris Lipscombe\Chris Lipscombe.lrcat

      Settings Folder: C:\Users\Chris Lipscombe\AppData\Roaming\Adobe\Lightroom

      Installed Plugins:

      1) AdobeStock

      2) Facebook

      3) Nikon Tether Plugin

      4) ON1 Photo RAW 2019

      5) ON1 Resize 2019

      Config.lua flags: None

      Adapter #1: Vendor : 10de

      Device : 1c03

      Subsystem : 371a1458

      Revision : a1

      Video Memory : 6052

      Adapter #2: Vendor : 1414

      Device : 8c

      Subsystem : 0

      Revision : 0

      Video Memory : 0

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: MX279 (NVIDIA High Definition Audio)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 48000

      Build: 12.1x4

      Direct2DEnabled: false

      GL_ACCUM_ALPHA_BITS: 16

      GL_ACCUM_BLUE_BITS: 16

      GL_ACCUM_GREEN_BITS: 16

      GL_ACCUM_RED_BITS: 16

      GL_ALPHA_BITS: 0

      GL_BLUE_BITS: 8

      GL_DEPTH_BITS: 24

      GL_GREEN_BITS: 8

      GL_MAX_3D_TEXTURE_SIZE: 16384

      GL_MAX_TEXTURE_SIZE: 32768

      GL_MAX_TEXTURE_UNITS: 4

      GL_MAX_VIEWPORT_DIMS: 32768,32768

      GL_RED_BITS: 8

      GL_RENDERER: GeForce GTX 1060 6GB/PCIe/SSE2

      GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

      GL_STENCIL_BITS: 8

      GL_VENDOR: NVIDIA Corporation

      GL_VERSION: 4.6.0 NVIDIA 419.67

      GPUDeviceEnabled: false

      OGLEnabled: true

      GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle 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GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap_triangles GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough 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GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

      C
      Chris LipscombeAuthor
      Participating Frequently
      May 12, 2019

      Ok ... I found a solution ...

      Lightroom Classic CC crashes on exit | Windows

      Option #2

      Once I did this, after restarting Lightroom, System Information instead of DirectX, says:

      Graphics Processor Info:

      OpenGL: GeForce GTX 1060 6GB/PCIe/SSE2

      Check OpenGL support: Passed

      Vendor: NVIDIA Corporation

      Version: 3.3.0 NVIDIA 419.67

      Renderer: GeForce GTX 1060 6GB/PCIe/SSE2

      LanguageVersion: 3.30 NVIDIA via Cg compiler

      Total Video Memory: 6144 MB

      Enhance Details now works.

      TheDigitalDog
      TheDigitalDog
      Inspiring
      May 12, 2019

      How to set Lightroom Classic CC preferences

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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