Erase "People" Feature

Question

I am using an Intel Core i7 IdeaPad - 13th Gen Intel(R) Core(TM) i7-13620H (2.40 GHz) , with Intel (R) UHD Graphics card 128MB, 16G Ram 5200 MTs, Windows 11 (Home), installed Feb 25.

I've just updated the graphics. Everything possible is updated on my device.

I've gone in to use the "get rid of distractions - people", feature, in my Lightroom Classic on my laptop.

I had tried before and through further mucking around was advised to download AMD drivers. Except, I have an Intel platform. I don't know how about going about changing everything or indeed, if that is a possibility.

Then I contacted Adobe and they advised updating the driver, which I have just done. Still fails to recognise, let alone get rid of the distracting people in my photo.

I do not know how to proceed. There is no before and after to show as the programme does not even pick up the people in the photo, let alone get rid of them.

Does anyone using Windows 11 (Home) have any suggestions?

Conrad_C · Accepted Answer

I’m not 100% sure, but it’s possible that the reason is that there isn’t enough graphics memory. If that’s not the direct cause, it might be a contributing factor.

The reason I’m thinking this way is that the Lightroom Classic system requirements say “2 GB of GPU memory” (and that’s not the Recommended level, that’s the Minimum level.) But your computer is…

…an Intel Core i7 IdeaPad - 13th Gen Intel(R) Core(TM) i7-13620H (2.40 GHz) , with Intel (R) UHD Graphics card 128MB, 16G Ram 5200 MTs, Windows 11 (Home)
By @Michelle Walpole

If the graphics are “Intel UHD Graphics” then it’s integrated graphics that takes memory from main system RAM. If what I know about that Intel generation is correct, it might be limited to taking 1.5GB of graphics memory from a computer with 16GB of RAM, falling short of the 2GB requirement. (I know it also says 128MB there, but that number is so small I think that’s just a cache; if it really was the graphics memory then 128MB = 0.128GB which would be much less than enough.)

On my older laptop, an earlier generation Intel Core i5 with 16GB RAM, Lightroom Classic won’t create people masks because it can’t get 2GB of graphics memory. This question is about people removal which is a different feature, but because it’s similar I’m wondering if the failure is happening because it doesn’t have at least 2GB graphics memory.

(A note for the future: So many of the latest features in Lightroom Classic are GPU-dependent that the power of the GPU is much more important than in the past, especially for AI features. Just for context, in current laptops and desktops sold for professional creative work, it’s more common today for them to have discrete graphics hardware with 8GB or more of graphics memory.)

dj_paige · Answer

Please share the original photo on a service like DropBox or OneDrive or other cloud sharing service, and provide us the link so we can try the person removal on our machine and see if we get the same results.

Instead of telling us everything is updated, please provide the version NUMBER of your Lightroom Classic and the version NUMBER/LETTERS of your Windows.

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