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Participant
June 26, 2024
Question

Erratic Sluggish Performance with Top of the Line PC

  • June 26, 2024
  • 2 replies
  • 299 views

We bought a new Win11 Pro PC in December with dedicated Nvme drives for the OS (1TB) and LRc (2TB), 8TB ssd's for raw image file storage, high-end GPU, 64 GB of fast RAM and fast Intel processor (see attached speccy). Running LRc release 13.2.

Our primary LRc catalog is ~500k images but LRc behaves similarly bad with smaller catalogs (~20k images). It intermittently (most of the time) bogs down and sometimes blue screens. The lags (which can last from 15 seconds to 2 minutes) occur both in Library and Develop modules at seemingly random times. It is nearly always slow in retrieving new previews.

This PC is dedicated to LRc and has very little other software on it, other than DXO and Topaz. Using Win Defender anti-virus only, but behaves same when disconnect from internet and turn off wifi and blue tooth. Nothing is pegged when I monitor via Task Manager or Performance Monitor tools. We have tried deleting and rebuilding all previews. I've checked drives health and temperatures - all normal. Tested RAM. Incredibly frustrating.

ANY IDEAS WELCOME! Thank you.

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2 replies

GoldingD
Legend
June 27, 2024

Looking at your attachment, some items pop to mind

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Services
Malwarebytes Service

 

Do you have multiple anti virus running? Is this one causing issues?

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Windows Power Scheme
Active power scheme: Balanced

 

From the Motherboard, I take it this is a desktop, not a laptop, From the CPU I take it this is not a Low Power Use unit. Why are you holding Windows Power use back, You might consider setting that for Best Performance.

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WIN ACCOUNT
OneDrive: C:\Users\John\OneDrive

 

I will not get into a discussion on why using a Windows Account is so so bad. And do not trust Microsoft on that. However, as such, you are using OneDrive. Basically forced by Microsoft to do so. Oh OneDrive can be helpful, but I would recommend a Local Account (OneDrive can still be accessed on a  local account). But moving on, the question/issue at hand as that relates to LrC. If you bring up in LrC the System Information (Help/SYS INFO), is your library path pointing to OneDrive? That Can be a big problem, especially if OneDrive (a Cloud Service) is having issue.

 

Looking for this (Ok):

Library Path: C:\Users\John\Pictures\Lightroom\Lightroom Catalog.lrcat

not this (Bad):

Library Path: C:\Users\John\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat

 

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GPU
4095MB NVIDIA GeForce RTX 3060 (ASUStek Computer Inc)
Driver version: 31.0.15.5161

 

That driver is not current. You really really should update it.

The VRAM is Ok for current LrC, although some AI features may be a bit slow (DeNoise comes to mind).

______________________________________________________________

RAM
64.0GB Unknown @ 2800MHz (40-40-40-80)
Total memory slots: 4

Used memory slots: 2

Free memory slots: 2

 

I assume that is 2 sticks of RAM, And have you made sure they are in the correct slots. If this computer was put together at a computer store, or it is a Prebuilt PC, then probably yes. If home built, double check. If wrong I would expect issues outside of LrC. I ask because a YouTube video is in the back of my head. Check your Motherboard Manual for this info.

 

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BIOS
Brand: American Megatrends International, LLC
version: FH
Date:12/14/2023

 

hmm, I think that is fairley recent, probably not an issue. You would need to check that out at the Motherboards support pages. Updating the BIOS is not for the faint at heart, Probably not for non techys

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Intel ChipSet drivers

I could not figure that one out. A old chipset driver can lead to issues, You would need to check that out at your Motherboards Support Pages. Not sure if you have a GIGABYTE application to check that. I bring that up because of a lesson learned.

_________________________________________________________

 

Not in the attached scrennshot (or I overlooked)

 

  • Your catalog, what hard drive, C or D
  • The hard drive the catalog is on, how much free space in %? Looking for at least 20%, some say 25%
  • You stated 2 hard drives, correct?
  • The Windows Paging File, I assume it is on drive C (Default), that brings up the next..
  • Your Adobe Camera RAW CACHE, what hard drive is it on? On a Windows PC, if possible, on a drive other than the one with the Paging file is reccomended (well, by some)
  • And the Camera RAW CACHE, what limit in size (praying it is not the way way under size default of 5GB, hopeing for at least 20GB)

 

dj_paige
Legend
June 26, 2024

Try turning off the anti-virus for a while.