Error de IA en Lightroom Classic

Question

La IA de Lightroom Classic no está funcionando, al intentarlo me aparece una ventana que dice Eliminación generativa ha fallado.

Hemos detectado un problema y no podemos completar su solicitud en este momento. Inténtalo de nuevo más tarde.

No sé si es debido a la última actualización de la aplicación o si hay alguna otra opción para corregirlo

johnrellis · Answer

LR's English translation of that error message is:

"$$$/Clio/StatusCode/HTTP/Forbidden=We've encountered an issue and can't complete your request at this time. Please try again later."

This error message indicates LR's AI network request was blocked for some reason. Sometimes firewalls and anti-virus/security services incorrectly block some network requests from LR. Try these troubleshooting steps:

- Temporarily disable all the firewall/anti-virus/security services on your computer. If that solves the problem, then add a specific exclusion for LR to the services' rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block LR's requests, especially in authoritarian countries like China.

To help others, please let us know which of these work and which don't.

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