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davidg42417508
Participant
August 24, 2025
Answered

Error Internet connexion when using IA

  • August 24, 2025
  • 2 replies
  • 301 views

Depuis la mise à jour 14.5, mes correcion par IA générative génèrent toute une erreur : Le service ne répond pas, veuillez vérifier vore connecion internet. Bien évidemment ma connection fonctionne correctement...

Correct answer johnrellis

When a firewall or network router is blocking LR's network requests, there's usually a different error message than what you're seeing. Nevertheless, try these troubleshooting steps (or try them again, just in case):

- Temporarily disable all the firewall/anti-virus/security services on your computer. If that solves the problem, then add a specific exclusion for LR to the services' rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block LR's requests, especially in authoritarian countries like China.

2 replies

johnrellis
Legend
August 24, 2025

Please post a full-resolution screenshot (not a phone pic) of the entire error -- the exact appearance and wording matters.

davidg42417508
Participant
August 24, 2025

It can be two different messages depending on the AI ​​method used.

johnrellis
johnrellisCorrect answer
Legend
August 24, 2025

When a firewall or network router is blocking LR's network requests, there's usually a different error message than what you're seeing. Nevertheless, try these troubleshooting steps (or try them again, just in case):

- Temporarily disable all the firewall/anti-virus/security services on your computer. If that solves the problem, then add a specific exclusion for LR to the services' rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block LR's requests, especially in authoritarian countries like China.

JohanElzenga
Community Expert
Community Expert
August 24, 2025

Check that you do not have a firewall that blocks Lightroom.

 

-- Johan W. Elzenga
davidg42417508
Participant
August 24, 2025

Merci pour votre réponse, j'ai testé en désactivant le firewall, le probème reste indentique.