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M
mikel41038340
Participant
January 2, 2019
Question

Error Message in Lightroom??

  • January 2, 2019
  • 3 replies
  • 590 views

Have to current issues.  Ist, out of no where I started getting the error message " Can't establish contact with out going server"  when I try to send photos by email.  This started about 3 weeks ago does not relate to any thing that I changed to warrant this message.

2nd As of yesterday I can no longer attach a photo to an email.  Email template will come up but not with the photo that I want to attach?

    This topic has been closed for replies.

    3 replies

    GoldingD
    GoldingD
    Legend
    January 4, 2019

    Hmm, please excuse if this gets posted twice, iPad internet issues

    So, version verified, OS verified, license status verified, and moving on

    a few diagnostics.

    1. Bring up the Adobe Creative Cloud Desktop Application, If you are not signed in, fix that, and see what happens.

    if you were already signed in, then sign out, sign back in, watch for any error messages, see what happens.

    2. Bring up Adobe.com and sign in, bring up the manage account section, watch for errors, This to see if your account is having issues.

    M
    mikel41038340Author
    Participant
    January 5, 2019

    Hi:

    Tried your suggestions and found nothing nor did the program start working.

    Can anyone at your location log on to my computer and analyze? If not

    what is next?

    On Fri, Jan 4, 2019 at 4:15 PM davidg36166309 <forums_noreply@adobe.com>

    GoldingD
    GoldingD
    Legend
    January 5, 2019

    This is a forum, a place for like minds to get together and communicate. This is not a support page. Members are not Adobe employees. Members are fellow customers.

    to contact Adobe, go to :  https://helpx/Adobe.com/contact.html

    Niw, I notice that a member with STAFF status replied, thus can be an actual Adobe employee or contractor, perhaps try commenting on that reply asking for more assistance?

    GoldingD
    GoldingD
    Legend
    January 4, 2019

    What version? Please answer this by the following method.

    In Lightroom, clcik on Help, clcik on System Information, Clcik on Copy. Paste first 12 or so lines into your reply

    DO NOT reply with "I have the latest"

    DO NOT reply with v 8.1

    DO NOT reply with 2018

    Basically members can have the wrong info on what version they have, (they keep it up to date and have no idea that the software failed to update) the wrong info on what version they are running (multiple versions on computer)

    Also, this method will show us LR version, License status (looking out for License:Unknown, bad) and OS version,

    M
    mikel41038340Author
    Participant
    January 4, 2019

    Lightroom Classic version: 8.1

    License: Creative Cloud

    Language setting: en

    Operating system: Windows 10 - Home Premium Edition

    Version: 10.0.17134

    Application architecture: x64

    System architecture: x64

    Logical processor count: 4

    Processor speed: 2.9 GHz

    Built-in memory: 8055.1 MB

    Real memory available to Lightroom: 8055.1 MB

    Real memory used by Lightroom: 779.3 MB (9.6%)

    Virtual memory used by Lightroom: 848.1 MB

    GDI objects count: 609

    USER objects count: 2750

    Process handles count: 1762

    Memory cache size: 71.8MB

    Internal Camera Raw version: 11.1

    Maximum thread count used by Camera Raw: 3

    Camera Raw SIMD optimization: SSE2

    Camera Raw virtual memory: 342MB / 4027MB (8%)

    Camera Raw real memory: 342MB / 8055MB (4%)

    System DPI setting: 96 DPI

    Desktop composition enabled: Yes

    Displays: 1) 1920x1080

    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,

    External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:

    OpenGL: GeForce GT 730/PCIe/SSE2

    Check OpenGL support: Passed

    Vendor: NVIDIA Corporation

    Version: 3.3.0 NVIDIA 388.13

    Renderer: GeForce GT 730/PCIe/SSE2

    LanguageVersion: 3.30 NVIDIA via Cg compiler

    Total Video Memory: 4096 MB

    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC

    Library Path: D:\Lightroom\Catalogs\September2016\September2016-3-2.lrcat

    Settings Folder: C:\Users\blupatrick\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:

    1) AdobeStock

    2) Canon Tether Plugin

    3) Facebook

    4) Flickr

    5) Nikon Tether Plugin

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    AudioDeviceName: Speakers (Realtek High Definition Audio)

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    GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

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    GL_VENDOR: NVIDIA Corporation

    GL_VERSION: 4.6.0 NVIDIA 388.13

    GPUDeviceEnabled: false

    OGLEnabled: true

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    On Fri, Jan 4, 2019 at 2:54 PM davidg36166309 <forums_noreply@adobe.com>

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    January 2, 2019

    Hi Mikel,

    Sorry to hear about the email error, could you please try the steps mentioned here and let us know if it helps? Email account validation failed in Adobe Lightroom

    Regards,

    Sahil

    M
    mikel41038340Author
    Participant
    January 4, 2019

    Sahil:

    Thanks for your reply. I tried the suggestion but still cannot get I to

    work. Now I have the problem of not being able to attach a LR photo to an

    email. l Oh well. Thanks again..

    On Wed, Jan 2, 2019 at 4:07 PM Sahil.Chawla <forums_noreply@adobe.com>

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