Error messages received when masking using the latest update to Adobe Lightroom

Forum|Forum|3 years ago
October 22, 2022
2 replies
130 views

Now that I've installed the latest Adobe Lightroom update, the masks are not working as expected. When I attempt to mask the background, an object, or a subject, a window pops up and says "Something went wrong" and below that is says "There was an unexpected error and your request could not be completed".

Any advice??

Thanks,

Julie Picardi

macOS

This topic has been closed for replies.

C

Coopie10Author

Participating Frequently

I've got it working now! Thanks! I had not rebooted LR after clicking the
GPU to Auto.

Julie

GoldingD

Legend

If you had Windows OS, I would ask about your GPU, but as you have MACOS, and cannot change that driver, I will add what MACOS to the inquiry. This is typically a driver issue.

What MACOS version?
What GPU? make/model
What GPU driver?

Oh, and in Rosetta?

What CPU?
Why Rosetta? Are you tethering?
If you turn that off, any change?

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

C

Coopie10Author

Participating Frequently

No, I'm not tethering. But the support guys at Topaz had instructed me to turn on Rosetta when I was having issues with Topaz a few months ago, so Rosetta is still on.

Now, since I've talked to you, I've had help from Adobe. They told me to turn off the GPU under Lightroom-Performance. I've done that, and the masking seems to be working better, but I still have to close out of Lightroom at times and reopen for the masking to work. Maybe I should turn off Rosetta as well?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded