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Question

Experiencing a Strange Crash

Forum|Forum|6 years ago
July 13, 2019
3 replies
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Hello, I am using the newest version of Lightroom classic on Widows 10. I experiance a crash almost ever time I use the program. It runs fine for a short amount of time, but when I get to using the sliders, the program stops working. No crash report window appears, instead Lightroom stays open and goes unresponsive for a moment. After this, none of the edits I make will effect the photo. I have a feeling this issue had to do with my graphics card (NEVIDIA GTX 1050) but i'm not sure. I'm having a problem with almost all of my adobe programs crashing at the moment (Photoshop, Aftereffects, Premiere Pro), but I figured i'd start with asking about Lightroom. Any insight / help would be greatly appreciated.

This topic has been closed for replies.

GoldingD

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Overall, from your system information, nothing stands out as an issue. Not one indicating multiple programs failing. Just the one issue on your GPU driver version.

More likely you are having an hardware issue.

1. Any hard drives failing? Check each and every one

2. RAM issue?

3. Problematic attached device

a SD card reader

a external hard drive

a mouse

a keyboard

a dongle for Bluetooth

a dongle fo WiFi

a headset

a microphone

a speaker

a tablet like a WACOM

a smart phone

a camera

a loupedeck etc

etc

4. Windows, so check the event viewer for problems, starting with cricket ones

GoldingD

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In LR, click on Help, click on System Information, click on Copy. Paste into a reply

nolans49216546Author

Participant

Lightroom Classic version: 8.3.1 [ 201905241238-dcd7e2de ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.17763

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 2.8 GHz

Built-in memory: 16268.8 MB

Real memory available to Lightroom: 16268.8 MB

Real memory used by Lightroom: 2389.5 MB (14.6%)

Virtual memory used by Lightroom: 3248.9 MB

GDI objects count: 821

USER objects count: 2336

Process handles count: 1971

Memory cache size: 0.0MB

Internal Camera Raw version: 11.3 [ 197 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 695MB / 8134MB (8%)

Camera Raw real memory: 706MB / 16268MB (4%)

System DPI setting: 120 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce GTX 1050 (25.21.14.2531)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\nolsh\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\nolsh\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Facebook

3) Flickr

4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de

Device : 1c8d

Subsystem : 15e01043

Revision : a1

Video Memory : 1979

Adapter #2: Vendor : 8086

Device : 591b

Subsystem : 15e01043

Revision : 4

Video Memory : 80

Adapter #3: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: 12.1x4

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: GeForce GTX 1050/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 425.31

GPUDeviceEnabled: false

OGLEnabled: true

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