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Participant
February 9, 2024
Answered

Export problems

  • February 9, 2024
  • 1 reply
  • 319 views

I  am using Lightroom Classic 13.1 on testperiod. When I try to export photos I get the message "There was an unjnown error (1). How can I solve that? Am I blocked from exporting during the testperiod?

This topic has been closed for replies.
Correct answer AxelMatt

In Lightroom Classic the export isn't blocked during the trial period.

First you should try is to reset the preferences to the default settings.

Reset Procedure:

  • Close Lightroom.
  • Windows: Hold down [Alt]+[Shift] while restarting Lightroom.
    Mac: Hold down [Opt]+[Shift] while restarting Lightroom.
  • Overwrite the Preferences when prompted by the dialog.
  • Close Lightroom.
  • Restart Lightroom.

 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Which export settings do you use? 

 

1 reply

AxelMattCommunity ExpertCorrect answer
Community Expert
February 9, 2024

In Lightroom Classic the export isn't blocked during the trial period.

First you should try is to reset the preferences to the default settings.

Reset Procedure:

  • Close Lightroom.
  • Windows: Hold down [Alt]+[Shift] while restarting Lightroom.
    Mac: Hold down [Opt]+[Shift] while restarting Lightroom.
  • Overwrite the Preferences when prompted by the dialog.
  • Close Lightroom.
  • Restart Lightroom.

 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Which export settings do you use? 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Participant
February 10, 2024

The Lightroom Classic 13.1 was installed a couple of days ago and I havn´t changed any settings.

I use the same settings as in Lightroom version 6 where it works.

dj_paige
Legend
February 10, 2024

The Lightroom Classic 13.1 was installed a couple of days ago and I havn´t changed any settings.

 

Sometimes settings get changed accidentally. It happens. Please try what @AxelMatt suggested. Please answer the question from @AxelMatt "Which export settings do you use?"