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Known Participant
May 19, 2020
Answered

F* Lightroom support totaly lacking. Houers(!) of waiting in 3 differenet countries

  • May 19, 2020
  • 1 reply
  • 630 views

 

Does Adobe perhaps need some litle more money before being able to at least begin by quadrupling the live-phone support stafs for its (professional) users (adobe custamer!) ?

 

It's TOTALY intollerable.

I do have corect numbers to contact them by phone.

I am a french speaking Adobe customer. 

For instance as a swiss I do have the Swiss custommer support swiss number 00 41 44 800 95 81 where ouer 4 national languages should be represented. When I finaly get someone on this number I actualy am in germany. They explain they are in Germany but responsible for Switzerland. However they do NOT know French. They advise to call French support in france. France (+39 17123-0196) is indeed one of the 3 numbers I get from Adobe webpages when looking for french support : France, Belgium (+33 2 7119 960) , Switzerland. As I sayd; so called Swiss support is in germany and does not speak french,

and france does not answer, even after about overt five times and waiting 20 minutes each. SAME(number of times calling and waiting)  with Belgium !

What the F* !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This topic has been closed for replies.
Correct answer dj_paige

We're not Adobe here, we are other Lightroom users. We cannot address your issues.

1 reply

dj_paige
dj_paigeCorrect answer
Legend
May 19, 2020

We're not Adobe here, we are other Lightroom users. We cannot address your issues.