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MaiaItaly
Participant
Sep 17, 2024 3:47 PM UTC
Answered

failure to install LrC

I just purchased a new Samsung Galaxy Book4 Edge PC equipped with Windows 11 Home, version 24H2. I installed Creative Cloud, but, despite having a "photography" subscription, the LR Classic app is not present on the desktop (LR and PS are regularly present). With Adobe assistance we tried to install LrC from a dedicated link, but there seems to be a problem with the O.S. version. We also tried to activate remote control, but even then an unsupported OS problem arose.Please could anyone help me?

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Rikk Flohr-Retired
Rikk Flohr-RetiredCorrect answer
Sep 17, 2024 4:41 PM UTC

Likely this: https://community.adobe.com/t5/lightroom-classic-ideas/p-need-native-support-for-wos-copilot-arm-devices/idc-p/14788487 

 

Rikk Flohr: Adobe Photography Org
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4 replies

GoldingD
GoldingD
Legend
Sep 17, 2024 5:27 PM UTC

 

 

version 24H2.

 

 

Supposedly to be released in the Fall. So an early use at this point. Odd that a new computer would already have that Windows version.

 

Ahh, likely a Copilot PC.

 

Windows 11 version history | Wikipedia

 

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Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-RetiredCorrect answer
Sep 17, 2024 4:41 PM UTC

Likely this: https://community.adobe.com/t5/lightroom-classic-ideas/p-need-native-support-for-wos-copilot-arm-devices/idc-p/14788487 

 

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Rikk Flohr: Adobe Photography Org
    dj_paige
    dj_paige
    Legend
    Sep 17, 2024 4:25 PM UTC

    Perhaps the version of Windows 11 24H2 was pre-release version or beta version. The production release has a build number of 10.0.26100. Is that what you have? Or are there additional digits, such as 10.0.26100.1100 ?

    Rikk Flohr has the answer.

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    MaiaItalyAuthor
    Participant
    Sep 17, 2024 6:25 PM UTC

    Thanks!

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