Inspiring

Question

Folders and files not found after June 2020 update

Forum|Forum|5 years ago
June 19, 2020
4 replies
537 views

My files and folders in LR Classic are suddenly not found this morning after the new update this week. Anyone else having this problem? I right clicked on one of the largest images folders telling it where it's located on my computer but it didn't seem to find them. Never encountered this before. A LR user for eight years. Macbook Pro with most current OS 10.15.5

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Jim 2020

Inspiring

Yes same here... Just a simple suggested Premiere update ERASED all previous project files from my C: drive

Should have backed them up sure -- but NO OTHER SOFTWARE ERASES previous projects when running an update!

Hours and hours and hours SHOT into a hole from simply clicking a suggested update !!

You Must Be Kidding Me !!!!

Jim 2020

Inspiring

This type of thing showed up back in 2017 with files getting erased upon doing updates...

Who is coding for you guys? Outsourcing much? Seriously. This is a jaw dropper to see this was going on back in 2017 and still is going on now! The most important part of any software update -- do not break the application and

don't tamper with or heaven forbid ERASE previous project files -- all assets -- all prproj files -- all POOF -- gone...

Windows 10 latest update -- 6 core i7 -- 16mb ram --

GoldingD

Legend

Please post a screenshot of your Library Module display, have the Folders Panel expanded out, have the center screen in grid view.

dj_paige

Legend

Explain this part in a lot more detail, step-by-step, leaving nothing out, stating what happened or didn't happen.

"I right clicked on one of the largest images folders telling it where it's located on my computer but it didn't seem to find them."

B

Brave_Companion16B8Author

Inspiring

I notice the program is showing one of my discs now but placing a "1" after its original name (for the entire disc). My RAID drive and non-RAID drive do not show up at all, so I can't click on anything to ask the program to locate them. I am guessing if I tell LRC to import those drives all of my editing info in the catalog will be lost. What do you think?

dj_paige

Legend

Well, I was hoping for even more detail, and a step-by-step explanation of what you are doing. Saying drives don't show up doesn't really isolate the issue.

DdeGannes

Community Expert

What was the version you update from? Did the update complete without any problems?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

B

Brave_Companion16B8Author

Inspiring

LR Classic 9.3. As far as I can tell the update went fine. I backed up my catalog prior to the update. I had updated from the most current version, don't know the number. The program was not having any issues locating my drives before. One is a RAID (three disks) and another of the same size that is not RAID.

DdeGannes

Community Expert

What version of Lightroom were you using before you updated to LrC 9.3?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

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