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iacobgabriel
iacobgabriel
Participant
June 14, 2024
Question

Freeze PC or Crash - Lightroom Classic

  • June 14, 2024
  • 4 replies
  • 1444 views

Hello,

 

I'm using LR for years, not a single issue until I decided to buy a new desktop-PC, but...

My PC is freezing (only button reset works) or LrC crashing during any of these: image edits, navigating trough images, importing images, applying Lens Blur....

 

Fresh clean Win11 Pro install with license, genunine from Microsoft website, with all updates and drivers done. Fresh clean and latest Nvidia Studio drivers. Fresh and latest Lightroom Classic, licensed and installed from Adobe, with new catalog and fresh images imported.

 

I want to mention that I tried without success these:

- images, catalog and LrC on Sata SSD (1 TB);

- images, catalog and LrC on M.2 SSD (1 TB);
- different screen resolutions: 4k, UHD, HD, etc;

- different Nvidia driver versions, both Studio or Gaming: at least 5 version, during December until present;

- I did stress tests for RAM, SSD, CPU and GPU with hd santinel, aida64 extreme and fur mark; All PC components works fine, no issues;

 

Do you have any idea how to make LrC works on this new PC without freezing or crashing randomly?

I have attached 2 crash files, dxdiag and system info from LrC.

Regards.

This topic has been closed for replies.

4 replies

GoldingD
GoldingD
Legend
June 28, 2024

PS as well. Now LrC is a resource hog, PS is not. Normally stating LrC has issues but PS does not is of no value. BUT, PS also crashing?

 

Sounds like a hardware issue, a GPU, the RAM, an attached device. Could also be a configuration issue, the BIOS comes to mind (as in XMP RAM setting). on and on.

 

If you look at the Windows Event viewer, what issues are recorded?

 

iacobgabriel
iacobgabrielAuthor
Participant
June 28, 2024

There is no event error regarding this....

I tested all hardware more then 1h with different benchmark apps and there is no issue.

This is my BIOS motherboard: https://www.gigabyte.com/WebPage/941/intel400-bios.html

I have all default settings...

iacobgabriel
iacobgabrielAuthor
Participant
June 28, 2024

Photoshop crashes too:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.9.1" build="20240610.r.626" source="Windows-Client" crashType="n/a">
<time year="2024" month="6" day="28" hour="17" minute="46" second="19" timeoffset="120" timezone="GTB Daylight Time"/>
<user guid="d36e8374-5a4e-495e-b612-cd8e10c1469c"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32647" machine="11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz" model="Intel64 Family 6 Model 167 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2496 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4060" description="NVIDIA GeForce RTX 4060" driverDate="20240601000000.000000-000" driverVersion="32.0.15.5599" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2882&#38;SUBSYS_F31310B0&#38;REV_A1&#92;4&#38;B36F5C3&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7486E80A6">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF7486E80A6" symbolname="ART::AssetType::operator=="/>
<stackStatement index="1" address="0x00007FF7486E510B" symbolname="ART::AssetType::operator=="/>
<stackStatement index="2" address="0x00007FF7486F7543" symbolname="ART::AssetType::operator=="/>
<stackStatement index="3" address="0x00007FFA964DBDE5" symbolname="tbb::detail::r1::isolate_within_arena"/>
<stackStatement index="4" address="0x00007FFA964D6721" symbolname="tbb::detail::r1::is_tbbmalloc_used"/>
<stackStatement index="5" address="0x00007FFA964EB6AE" symbolname="tbb::detail::r1::global_control_active_value"/>
<stackStatement index="6" address="0x00007FFA964EFB13" symbolname="tbb::detail::r1::set_end_of_input"/>
<stackStatement index="7" address="0x00007FFA964EF9EB" symbolname="tbb::detail::r1::set_end_of_input"/>
<stackStatement index="8" address="0x00007FFA9AA39333" symbolname="recalloc"/>
<stackStatement index="9" address="0x00007FFA9B77257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="10" address="0x00007FFA9D14AF28" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000060"/>
<register name="RBX" value="0x0000000000000006"/>
<register name="RCX" value="0x0000005EB2BF6148"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000000003F268"/>
<register name="RDI" value="0x0000000000041AE8"/>
<register name="RSP" value="0x0000005EB2BF5DA0"/>
<register name="RBP" value="0x0000005EB2BF5EA0"/>
<register name="RIP" value="0x00007FF7486E80A6"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
39b04fd4-f4e2-4d82-92cb-a3b91f20c0c6
</sessionId>
</crashreport>

GoldingD
GoldingD
Legend
June 14, 2024

Your NVIDIA GPU, what manufacturer is i from, perhaps from MSI?

This inquiry probably moot if not from MSI.

Reason being a thin possibility that MSI Afterburner is installed and running, A GPU accelerator that LrC can have issues with. The crash report indicates a small possibility based on older postings for this.

iacobgabriel
iacobgabrielAuthor
Participant
June 14, 2024

It's an original Nvidia GPU Card... no specific other manufacturer...

I dont have any tweak software installed for gaming boosts... or something like this.

dj_paige
dj_paige
Legend
June 14, 2024

Computer crashing is almost always a bad/out-of-date driver or hardware malfunction. It sounds like you have already investigate these, but one thing you haven't mentioned is checking the cooling system to make sure the computer isn't overheating. Also, did you investigate the mother board?

iacobgabriel
iacobgabrielAuthor
Participant
June 14, 2024

Yes... mb too, the stress tests made didnt show up any issue.... temperatures were ok.

dj_paige
dj_paige
Legend
June 14, 2024

Well, I think then you need to find someone who can decipher the crash reports. I know in the past, Adobe Engineers have been able to do that. @Rikk Flohr: Photography is this something you can help with?

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