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Participant
January 1, 2017
Answered

freezes at splash screen/beach ball

  • January 1, 2017
  • 1 reply
  • 278 views

After the last update, a few days ago, lightroom (Mac) freezes at the splash screen and the wonderful beach ball spins:)

I have followed directions for trashing preferences but still the same problem. https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

I am using lightroom 6 stand alone

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi ez,

Please uninstall the Lightroom application, restart the machine and reinstall it from the Adobe website, refer: Install Photoshop Lightroom

If the above solution doesn't solve your problem, then refer the below thread and check the correct answer and other suggestions.

Install Photoshop Lightroom

Regards,

Mohit

1 reply

Mohit Goyal
Community Manager
Mohit GoyalCommunity ManagerCorrect answer
Community Manager
February 1, 2017

Hi ez,

Please uninstall the Lightroom application, restart the machine and reinstall it from the Adobe website, refer: Install Photoshop Lightroom

If the above solution doesn't solve your problem, then refer the below thread and check the correct answer and other suggestions.

Install Photoshop Lightroom

Regards,

Mohit