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Destroyer X
Destroyer X
Inspiring
July 17, 2023
Answered

Freezing When Doing Certain Tasks

  • July 17, 2023
  • 1 reply
  • 540 views

To Whom It May Concern:

 

For years, I've been using Adobe Photoshop Lightroom 5.7, but I decided to subscribe to the Adobe Creative Cloud Photography plan so I can utilize the newest features of Adobe Photoshop Lightroom Classic 12.4.

 

In Adobe Photoshop Lightroom Classic 12.4, I've noticed that the RAM usage tends to be significantly higher, and I've had several instances where Adobe Photoshop Lightroom Classic 12.4 would either lockup or outright crash when doing things such as importing files and creating Standard previews, edit pictures, and exporting files.

 

I've looked online for some solutions, but I never seemm to find anything that would be a long term fix. As a matter of fact, something that I did today was purchase a Samsung 870 EVO SATA 2.5" SSD 1TB for the sole purpose of being the temporary location of my RAW files that I'm actively working on, but unfortunately, that did not resolve the issue.

 

I've included the information from my Adobe Crash Report, but when I tried to click the Click here hyperlink in the Error Report for "Adobe Lightroom Classic" window, nothing appears. Due to that, I am unable to see the solution or workaround for the errors I'm receiving.

 

Fortunately, I still have Adobe Photoshop Lightroom 5.7 installed, so I will still be able to continue working, but if anyone has any suggestions regarding what I can do to run Adobe Photoshop Lightroom Classic 12.4 for extended period of time without crashing, I'm open to ideas.

 

Thank you very much for your time and cooperation.

 

 

Adobe Crash Report:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="12.0.0.202304060538_39d0b25" clientVersion="12.0.0.202304060538_39d0b25" applicationName="Adobe Lightroom Classic" applicationVersion="12.4" build="[202306052221-b70c0975]" source="Windows-Client" crashType="n/a">
<time year="2023" month="7" day="17" hour="17" minute="3" second="52" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="4683dd77-6bd0-46eb-b8de-fefc6a4ee718"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32694" machine="AMD Ryzen 7 2700X Eight-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="4192 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1080" description="NVIDIA GeForce GTX 1080" driverDate="20230623000000.000000-000" driverVersion="31.0.15.3640" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1B80&#38;SUBSYS_61833842&#38;REV_A1&#92;4&#38;1DA95F35&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000006003D150">
<backtrace crashedThread="0">
<thread index="0">
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<register name="RAX" value="0x0000000000000037"/>
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System Info:

 

Lightroom Classic version: 12.4 [ 202306052221-b70c0975 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 4.1GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 32694.3 MB
Dedicated GPU memory used by Lightroom: 19.2MB / 8072.0MB (0%)
Real memory available to Lightroom: 32694.3 MB
Real memory used by Lightroom: 1245.9 MB (3.8%)
Virtual memory used by Lightroom: 1440.6 MB
GDI objects count: 797
USER objects count: 2599
Process handles count: 3081
Memory cache size: 276.6MB
Internal Camera Raw version: 15.4 [ 1508 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 285MB / 16347MB (1%)
Camera Raw real memory: 288MB / 32694MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080, 2) 1920x1080, 3) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1080 (31.0.15.3640)
Init State: GPU for Export supported by default
User Preference: Off
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\[Insert Specific User Folder Here]\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\[Insert Specific User Folder Here]\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
 
 
Config.lua flags: None
 
Adapter #1: Vendor : 10de
Device : 1b80
Subsystem : 61833842
Revision : a1
Video Memory : 8072
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GTX 1080/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 536.40
GPUDeviceEnabled: false
OGLEnabled: true
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Correct answer Destroyer X

One more thing that I'll try in a few days is creating a new Lightroom Classic catalog file and import a large batch of RAW files into it.

 

If that resolves the issue, I'l let everyone know.


It has been a few weeks since I last posted, and it's finally time to report on what happened.

 

Unfortunately, creating a new Lightroom Classic catalog file in Adobe Photoshop Lightroom Classic 12.4 did not really resolve the issue.

 

Ultimately, I looked at adjusting some settings just for Adobe Photoshop Lightroom Classic 12.4 in NVIDIA Control Panel. Additionally, I performed the following:

 

  • Fully enabled graphics acceleration in Adobe Photoshop Lightroom Classic 12.4
  • Increasing the Camera Raw Cache to 200.0 GB
  • Increasing the Video Cache to 64.0 GB
  • Changing the Standard Preview Size to Auto (1920px)

 

Those things helped to an extent, but when Adobe Photoshop Lightroom Classic 12.4 was exporting a large amount of pictures, it would still crash on occasion.

 

After I completed my major exporting project, I decided to run Cinebench R15 for the first time in a few years, and I noticed that the most recent version of Cinebench is now Cinebench R23. After attempting to run the benchmark test in Cinebench R23, my entire computer ended up crashing.

 

As @Rikk Flohr: Photography suggested, the issue was localized to my system.

 

To be more specific, it was localized to the 4.2 GHz overclock that I implemented on my AMD Ryzen 7 2700X.

 

After changing the overclock to 4.0 GHz, I ran the benchmark test in Cinebench R23 again, and I was able to complete the test without any issues.

 

While my EVGA GeForce GTX 1080 Superclocked was already overclocked by EVGA, I decided to download and install MSI Afterbruner and use the Overclock Scanner to automate things and let MSI Afterburner choose the best settings for my EVGA GeForce GTX 1080 Superclocked.

 

When all of that was said and done, I decided to export my most recent project of over 1,000 pictures again.

 

I was able to export all of the pictures of my most recent project without Adobe Photoshop Lightroom Classic 12.4 crashing.

 

When everyting was said and done, my 4.2 GHz overclock of my AMD Ryzen 7 2700X that I performed a few years ago ended up being the major cause of my issues in Adobe Photoshop Lightroom Classic 12.4 and reducing the overclock down to 4.0 GHz and adjusting settings in NVIDIA Control Control ended up resolving my issue.

 

At some point, I will need to continue to invest in upgrading my hardware components, but as of right now, my issue is currently resolved.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
July 18, 2023

I've reviewed your crash reports.

You have three distinct crashes - two of which are unique to your system. The other is experienced by just a couple of customers. Crashes with this low of volume tend to be very system specific. Since you are on Windows, I would start with Video Drivers. Make sure you are running the absolute latest nVidia STUDIO driver for your card. 


Rikk Flohr: Adobe Photography Org
    Destroyer X
    Destroyer XAuthor
    Inspiring
    July 18, 2023

    At the moment, I'm currently have the most recent drivers for NVIDIA Studio Driver. However, I do acknowledge the fact that, while my video card does have the GPU Compute benchmark score of 2000 or greater, it is a video card from 2016.

     

    At any rate, I'll reinstall Version: 536.40 of the NVIDIA Studio Driver and see if the re-installation helps. Otherwise, I may end up having to either use Adobe Photoshop Lightroom Classic 12.4 for smaller projects or upgrade the video card when funds allow.

     

    Since the e Click here hyperlink in the Error Report for "Adobe Lightroom Classic" window didn't launch, where can I obtain more information about the sources of the crashes for my system?

     

    Destroyer X
    Destroyer XAuthor
    Inspiring
    July 18, 2023

    Ironically enough, NVIDA just released Version: 536.67 of the NVIDIA Studio Driver today.

     

    I did not find this out until I did the clean install of Version: 536.40 of the NVIDIA Studio Driver.

     

    Anyway, I'll give that a try and report back on what happens.

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