Generative AI not working for days now. App just won't connect to Adobe servers while everything on my Mac's end seems fine

Forum|Forum|21 days ago
September 15, 2026
5 replies
69 views

Whenever I try to use Generative AI to erase an object, I only get an error message with “Try later”, it seems the app can’t reach the Adobe servers. As it has been days, I wonder if Adobe is currently doing something about it. Anyone experiencing the same situation?

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Awesome_inventorc1e2

Participant

Same thing with me. It hasn’t connected for 6 days now. I’ve tried logging out, logging back in. I’ve tried resetting the program. Updating the program. Resetting the computer. I’ve tried 2 different machines. I’ve tried the function in other projects. I’ve tried other adobe ai features. I’ve tried it at both home and work for different internet. Nothing has worked, always the same error.

Sameer K

Community Manager

Hey, @Emma_Galione0740. Welcome to the Lightroom Community. I checked the account you used for the community and found an active subscription.

Has this started to happen recently? Does this happen with specific images or subjects?

Does it work as expected if you sync any images to Lightroom Web & Mobile, and check if Generative Remove works on Lightroom Web (https://adobe.ly/3YKTDF1) in a browser?

Let me know how it goes. Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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Emma_Galione0740Author

Participant

@Sameer K I’ve tried many solutions from installing previous versions to logging out and back in on Creative Cloud nothing seems to make the connexion between LRC and the adobe servers work, it blocks somehow. All permissions to the app are allowed so I don’t understand where it comes from. The only thing that did seem to work (but that is no solution to me) is that I created a test session on my mac and there the app was able to connect and I was able to use the AI generative tool in Lightroom Classic. Can you provide any help??

JohanElzenga

Community Expert

If with “test session” you mean you created a new (test) catalog and everything worked in that catalog, then you have found the answer: your main catalog is corrupted. Do you have a backup catalog from before this started to happen?

-- Johan W. Elzenga

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