Generative Ai removal doesn't work

Question

Il 10 Giugno 2024 ho fatto l'abbonamento al piano fotografia da 20 giga e ho subito rilevato un problema. In Lightroom e Photoshop non funziona la rimozione generativa Ai e la generazione Ai in quanto mi da l'errore che non c'è la connessione internet quando invece è presente. Ho chiesto in giro e mi è stato suggerito di sospendere il firewall. L'ho fatto e funziona tutto bene. Il problema è che non posso stare sempre senza firewall e così chiedo alla Community se qualcuno ha avuto lo stesso problema e come lo ha risolto. Grazie. Giovanni.

johnrellis · Answer

Google translation: "In Lightroom and Photoshop, Ai generative removal and Ai generation do not work as they give me the error that there is no internet connection when in fact there is. I asked around and it was suggested to suspend the firewall. I did it and everything works fine. The problem is that I can't always be without a firewall and so I ask the Community if anyone has had the same problem and how they solved it."

To help others with similar issues, can you let us know which anti-malware / anti-virus / firewall you're using?

There appear to be at least a couple products that are incorrectly blocking some of LR's network requests. You should be able to add a rule to your firewall that specifically excludes LR -- the details are different for each specific product.

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