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Question

Generative Error Message

Forum|Forum|1 year ago
August 16, 2024
8 replies
1155 views

hi, i always have error message when i use AI.... sometimes it work, but 75% not. (see attach file). i have the last version, and a good precessor & SSD. how to have the option withour error ? help !

Windows

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GoldingD

Legend

Nous avons rencontré un problème avec vos résultats. Veuillez consulter nos instructions et réessayer

We encountered a problem with your results. Please review our instructions and try again

That does not look like an error message from LrC, but from perhaps your OS. But I cannot prove that, or find a result via a web search.

In your Windows Event Viewer, can you see a corresponding event. Does that provide more info?

johnrellis

Legend

That error is definitely from LR -- it's in TranslatedStrings_Lr_fr_FR.txt:

"$$$/Clio/StatusCode/HTTP/IsNSFW=Nous avons rencontré un problème avec vos résultats. Veuillez consulter nos instructions et réessayer."

LR's English version of that message is:

"$$$/Clio/StatusCode/HTTP/IsNSFW=We encountered an issue with your results. Please view our guidelines and try again."

The Adobe Firefly service implementing LR's Generative Remove sends that error message when it thinks the image it's processing violates Firefly's guidelines (e.g. explicit nudity, graphic violence, etc):

https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.html

There have been a few reports of Generative Remove incorrectly thinking an image violates the guidelines. I recommend that you post in the thread where Adobe wants all feedback about the beta ("early access") Remove:

https://community.adobe.com/t5/lightroom-classic-discussions/p-new-ai-powered-generative-remove-early-access-available-across-all-surfaces/td-p/14587279

Be sure to attach a full-resolution JPEG exported from the original, unmodified photo -- without that, your feedback won't be actionable by Adobe.

nikunj.m

Legend

Hi,

We're sorry about the trouble! Please go to the Help menu in Lightroom, then System info, and copy the text to a file. You can share the system info with us by either attaching the file with the original post or by pasting the information in a reply below.

Also, what file format are you working on? Have you tried using the feature on a different part of the image to see if that works?

Thanks,
Nikunj

bastien25055890erqxAuthor

Participating Frequently

hello thank you. it is a raw format (cr3).

after error :

Version Lightroom Classic: 13.5 [ 202408062022-6258095b ]

Licence: Creative Cloud

Paramètre de langue: fr

Système d'exploitation : Windows 11

Version : 11.0.22631

Architecture de l'application : x64

Architecture du système : x64

Nombre de processeurs logiques: 20

Vitesse du processeur : 3,6Ghz

Version SQLite: 3.36.0

Utilisation du CPU: 0,0%

Source d’alimentation: Branché

Mémoire intégrée : 65309,7 Mo

Mémoire GPU dédiée utilisée par Lightroom: 3248,4Mo / 8024,0Mo (40%)

Mémoire réelle disponible pour Lightroom : 65309,7 Mo

Mémoire réelle utilisée par Lightroom : 4861,7 Mo (7,4%)

Mémoire virtuelle utilisée par Lightroom : 8964,6 Mo

Nombre d'objets GDI : 985

Nombre d'objets utilisateur : 3381

Nombre de processus gérés : 3534

Taille de la mémoire cache : 2524,8Mo

Version interne de Camera Raw: 16.5 [ 1953 ]

Nombre maximal de liens utilisé par Camera Raw : 5

Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2

Mémoire virtuelle de Camera Raw: 1670Mo / 32654Mo (5%)

Mémoire réelle de Camera Raw: 513Mo / 65309Mo (0%)

Cache1:

Preview1- RAM:22,0MB, VRAM:0,0MB, R62_0870.CR3

Final2- RAM:166,0MB, VRAM:0,0MB, R62_0851-Mod.tif

Preview3- RAM:22,0MB, VRAM:0,0MB, R62_0884.CR3

Preview4- RAM:21,0MB, VRAM:0,0MB, R62_0819.CR3

Final5- RAM:189,0MB, VRAM:0,0MB, R62_0861.CR3

Preview6- RAM:21,0MB, VRAM:0,0MB, R62_0798.CR3

Preview7- RAM:22,0MB, VRAM:0,0MB, R62_0842.CR3

Preview8- RAM:22,0MB, VRAM:0,0MB, R62_0894.CR3

Preview9- RAM:21,0MB, VRAM:0,0MB, R62_0788.CR3

Final10- RAM:578,0MB, VRAM:2804,0MB, R62_0851.CR3

NT- RAM:1084,0MB, VRAM:2804,0MB, Combined:3888,0MB

Cache2:

m:2524,8Mo, n:726,9Mo

U-main: 124,0Mo

Paramètre PPP du système : 96 PPP

Composition sur le Bureau activée: Oui

Taille d’aperçu standard: 1680 pixels

Affichages : 1) 1920x1080

Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique :

DirectX: NVIDIA GeForce RTX 3060 Ti (32.0.15.6081)

État initial: GPU pour l'exportation pris en charge par défaut

Préférence utilisateur: Auto

Activer la HDR dans Bibliothèque: Désactiver

Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic

Chemin d'accès à la bibliothèque : D:\LIGHTROOM\2024\2024-LR\2024-LR-v13-3.lrcat

Dossier des paramètres : C:\Users\BJJ\AppData\Roaming\Adobe\Lightroom

Modules installés :

1) Aurora HDR

2) Nik 6 HDR Efex

3) Paramètres du plugin

4) Topaz Photo AI

Marqueurs Config.lua:

Adaptateur n° 1: Fournisseur : 10de

Appareil : 2489

Sous-système : c9721462

Révision : a1

Mémoire vidéo : 8024

Adaptateur n° 2: Fournisseur : 8086

Appareil : 4680

Sous-système : 7d321462

Révision : c

Mémoire vidéo : 80

Adaptateur n° 3: Fournisseur : 1414

Appareil : 8c

Sous-système : 0

Révision : 0

Mémoire vidéo : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Haut-parleurs (Logitech PRO X Gaming Headset)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: LR5x120

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 560.81

GPUDeviceEnabled: false

OGLEnabled: true

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error.txt

bastien25055890erqxAuthor

Participating Frequently

and of course, on my photo, there are no nudity and violence.......

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