Generative Remove Failed

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That poorly written error message indicates an anti-malware package, a VPN, a firewall, a router, or a server somewhere on the network path between LR and Adobe's servers has incorrectly blocked the request/response from LR to Adobe's Firefly servers:
 
"$$$/Clio/StatusCode/HTTP/Forbidden=We've encountered an issue and can't complete your request at this time. Please try again later."
 
(This error corresponds to the HTTP 403 Forbidden error code.) 
 
Try these troubleshooting steps:
 
- Don't use a VPN to connect to the Internet.
 
- Temporarily disable all the firewall/anti-virus/security services on your computer, including Microsoft Defender. If that solves the problem, then add a specific exclusion for LR to the services' rules.
 
- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block some of LR's requests, especially in authoritarian countries like China.

In Lightroom Classic, please go to Help->System Info and provide us with the information shown there.