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BFriggs
Participating Frequently
September 11, 2015
Question

Getting error code 3 randomly

  • September 11, 2015
  • 5 replies
  • 24961 views

When using lightroom or photoshop at random times doing random things I get a error code 3. It says, unable to recover from a kernel exception, application must close. It has only done this since the driver update for windows 10. I am running windows 10. did not have this problem before the update. It is getting annoying. How can this be corrected?

Thanks,

Bill

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      5 replies

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      BiuroEfekt
      Participant
      December 29, 2015

      I had the same problem.

      I uninstalled driver from nvidia and downloaded delivered by Windows Update. Performance is less by about 10% but it works stably.

      S
      szl1973
      Participant
      December 11, 2015

      Hi,

      I use the latest Photoshop CC (2015), Win 10 Pro x64 with Nvidia Quadro K5200, and I had the same issue.

      I've found a solution:

      1. Uninstall the latest NVIDIA driver with WagnardMobile

      2. Install 353.82 Quadro driver from September.

      If you have GeForce, you need to try install the 355.98 version. (See: https://forums.geforce.com/default/topic/885049/windows-10-gtx-860m-kernel-exception-wtf-/?offset=6 )

      V
      V_RocKs
      Participant
      November 18, 2015

      What worked for me:

      Edit => Preferences => Performance

      Click Advanced Settings under Graphics Processor Settings

      Uncheck Use OpenCL and set Drawing Mode to Normal.

      According to what I red on NVidia's site this happens on systems with fast CPU's and there ends up being a handshake issue between wanting to use the GPU and overriding it when the CPU would have been the better option.

      Problem went away and I didn't have to reinstall anything. If you are a power user who is opening up very large files this might not be the best option for you. Downgrading to the working drivers might be better as you might have needed what you are losing here. I work on the web with file sizes of 2mb or less and I have a dual CPU system with SSD's and 16GB RAM so not having the speed enhancements isn't even noticeable.

      rdiSd1K.png

      I
      Indri_indri
      Participant
      September 28, 2015

      I've had this exact error affecting Photoshop (that's the application which gets closed) a few times since last updating CC2015.

      I just got another one five minutes ago, so decided to search for a solution.

      I read elsewhere on the Adobe site a staff member replying to someone else with another problem I had with the latest CC2015 to upgrade the graphics driver, so I did, and have been getting this error spasmodically since (I didn't have this issue before).

      Windows 7 desktop.

      Mrinmay Majhi
      Community Manager
      Mrinmay MajhiCommunity Manager
      Community Manager
      September 11, 2015

      Hi BFriggs,

      Could you please post the error log generated?

      What are the device drivers you have updated?

      ~Mrinmay

      B
      BFriggsAuthor
      Participating Frequently
      September 11, 2015

      I did post the error log. What I wrote in the first post after the error code is what it is saying. "error code 3. unable to recover from a kernel exception, application must close" Unless you are asking for something different then I don't know what you are asking for. The driver update was from Adobe for Lightroom and Photoshop to run on windows 10. But it was already running on it fine.

      Mrinmay Majhi
      Community Manager
      Mrinmay MajhiCommunity Manager
      Community Manager
      September 11, 2015

      Please follow the steps to get the error log from Event Viewer.

      > Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer.  Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

      > Expand Windows Logs in the left hand side panel.

      > Click on Application.

      > In the middle panel, you will find error

      > Click on the error log.

      > Post the error Information which you find in the General Tab.

      ~Mrinmay

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