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Explorer36
Participant
Sep 29, 2024 6:59 PM UTC
Question

getting into Develop

I have a subscription to Lightroom that is paid up.  (Just checked).   I can get into the library.  However, when I try to get into Develop it states "Develop Module is disabled. Please purchase a subscription or license to reactivate the Develop module."  Once I go back into Adobe it states "You already own Photogrqphy plan (20GB)".  Why am I being blocked from using Develop?  All help will be greatly appreciated!!

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3 replies

johnrellis
johnrellis
Legend
Sep 29, 2024 7:41 PM UTC

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

Try these steps:

 

1. Start the Creative Cloud desktop app and click on your account icon in the upper-right corner and click Sign Out:

 

 

2. Restart your computer.

 

3. Go back to the Creative Cloud desktop app and sign in.

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dj_paige
dj_paige
Legend
Sep 29, 2024 7:10 PM UTC

When subscription issues are happening, the best thing you can do is contact Adobe directly. None of us here in the Adobe Community can help with subscription issues.

 

Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot.

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Explorer36Author
Participant
Sep 29, 2024 8:41 PM UTC

Thanks so much!

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