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Participant
April 21, 2015
Answered

GPU Acceleration not working

  • April 21, 2015
  • 23 replies
  • 13575 views

Hi,

LIghtroomCC, GPU accel not working, getting "Graphics processor acceleration has been disabled due to errors"

My system info is thus

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5800 Series

LanguageVersion: 4.40

Driver version

Catalyst 14.12

Open GL version 6.14.10.13283

Tested opengl using some benchmarking tools and it works fine, GPU accel working fine in PhotoshopCC

HELP!

    This topic has been closed for replies.
    Correct answer Arpit Kapoor

    Hi Jsyder,

    We have been informed that AMD is aware of this.

    In the mean while, could you try the suggestions mentioned under Post #54 https://forums.adobe.com/thread/1822782?start=40&tstart=0# and check if that makes any difference.

    ~ Arpit

    23 replies

    D Fosse
    Community Expert
    Community Expert
    April 22, 2015

    Another "me too"-post.

    Radeon HD 6670, driver updated from AMD less than a week ago.

    Participant
    April 22, 2015

    Same Problem with my AMD HD 7450 w/ Catalyst 12.04.

    What does "GPUDevice: not available" mean? That is listet in every post here ...

    Version von Lightroom:  CC 2015 [1014445]

    Lizenz: Creative Cloud

    Betriebssystem: Windows 7 Home Premium Edition

    Version: 6.1 [7601]

    Anwendungsarchitektur: x64

    Systemarchitektur: x64

    Anzahl logischer Prozessoren: 4

    Prozessorgeschwindigkeit: 3,2 GHz

    Integrierter Speicher: 16347,7 MB

    Für Lightroom verfügbarer phys. Speicher: 16347,7 MB

    Von Lightroom verwendeter phys. Speicher: 1340,8 MB (8,2%)

    Von Lightroom verwendeter virtueller Speicher: 1367,2 MB

    Cache-Speichergröße: 284,5 MB

    Maximale Anzahl Threads, die Camera Raw verwendet: 4

    Camera Raw SIMD-Optimierung: SSE2,AVX

    DPI-Einstellung des Systems: 96 DPI

    Desktop-Komposition aktiviert: Ja

    Monitore/Anzeigegeräte: 1) 1680x1050

    Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

    Informationen zum Grafikprozessor:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 7450

    LanguageVersion: 4.40

    Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom

    Bibliothekspfad: Y:\LR5_Katalog\LR5_Katalog-2.lrcat

    Einstellungen-Ordner: C:\Users\mmphotographie\AppData\Roaming\Adobe\Lightroom

    Installierte Zusatzmodule:

    1) Behance

    2) Canon Tether-Zusatzmodul

    3) Facebook

    4) Flickr

    5) HDR Efex Pro 2

    6) Imagenomic Portraiture

    7) Leica Tether-Zusatzmodul

    8) Nikon Tether-Zusatzmodul

    Config.lua-Flags: None

    Adapter Nr. 1: Anbieter : 1002

        Gerät : 6779

        Subsystem : 32001682

        Version : 0

        Grafikspeicher : 1008

    AudioDeviceIOBlockSize: 1024

    AudioDeviceName: Lautsprecher (Realtek High Definition Audio)

    AudioDeviceNumberOfChannels: 2

    AudioDeviceSampleRate: 44100

    Build: LR5x102

    Direct2DEnabled: false

    GPUDevice: not available

    OGLEnabled: true

    martine21238421
    Participant
    April 22, 2015

    Same with my ATI Radeon HD 6850. No OpenGL support.

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 6800 Series

    LanguageVersion: 4.40

    Then updated to latest beta driver but same result: no OpenGL due to error

    Participant
    April 22, 2015

    Same problem for me.

    Lightroom version: 6.0 [1014445]

    License: Perpetual

    Operating system: Windows 7 Business Edition

    Version: 6.1 [7601]

    Application architecture: x64

    System architecture: x64

    Logical processor count: 8

    Processor speed: 3.5 GHz

    Built-in memory: 32718.5 MB

    Real memory available to Lightroom: 32718.5 MB

    Real memory used by Lightroom: 1002.9 MB (3.0%)

    Virtual memory used by Lightroom: 997.3 MB

    Memory cache size: 435.2 MB

    Maximum thread count used by Camera Raw: 4

    Camera Raw SIMD optimization: SSE2,AVX

    System DPI setting: 96 DPI

    Desktop composition enabled: Yes

    Displays: 1) 1920x1200, 2) 1920x1200, 3) 1920x1200

    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 6670

    LanguageVersion: 4.40

    Application folder: C:\Program Files\Adobe\Adobe Lightroom

    Library Path: G:\Lightroom\Lightroom Catalog.lrcat

    Settings Folder: C:\Users\BB\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:

    1) Export to Photomatix Pro

    2) Facebook

    3) Flickr

    4) HDR Efex Pro 2

    5) Nikon Tether Plugin

    Config.lua flags: None

    Adapter #1: Vendor : 1002

        Device : 6758

        Subsystem : 318c1682

        Revision : 0

        Video Memory : 2032

    AudioDeviceIOBlockSize: 1024

    AudioDeviceName: Speakers (Realtek High Definition Audio)

    AudioDeviceNumberOfChannels: 2

    AudioDeviceSampleRate: 44100

    Build: Uninitialized

    Direct2DEnabled: false

    GPUDevice: not available

    OGLEnabled: true

    ivanmezak
    Participant
    April 21, 2015

    Same here...

    Lightroom version:  CC 2015 [1014445]

    License: Creative Cloud

    Operating system: Mac OS 10

    Version: 10.10 [3]

    Application architecture: x64

    Logical processor count: 4

    Processor speed: 2.3 GHz

    Built-in memory: 8,192.0 MB

    Real memory available to Lightroom: 8,192.0 MB

    Real memory used by Lightroom: 357.1 MB (4.3%)

    Virtual memory used by Lightroom: 1,572.4 MB

    Memory cache size: 250.7 MB

    Maximum thread count used by Camera Raw: 2

    Camera Raw SIMD optimization: SSE2,AVX

    Displays: 1) 1280x800

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: Intel Inc.

    Version: 3.3 INTEL-10.0.31

    Renderer: Intel HD Graphics 3000 OpenGL Engine

    LanguageVersion: 3.30

    Application folder: /Applications/Adobe Lightroom

    Library Path: /Users/ivanmeza/Documents/NOVUM 2015/IVAN MEZA PHOTOGRAPHY/caballo melissa mora/CABALLO MELISSA/CABALLO MELISSA-2.lrcat

    Settings Folder: /Users/ivanmeza/Library/Application Support/Adobe/Lightroom

    Installed Plugins:

    1) Aperture/iPhoto Importer Plug-in

    2) Behance

    3) Canon Tether Plugin

    4) Facebook

    5) Flickr

    6) Leica Tether Plugin

    7) Nikon Tether Plugin

    8) SmugMug

    Wolf Eilers
    Inspiring
    April 21, 2015

    I'm also hit with the GPU not supported. My GPU seems good enough for Ps CC 2014 but not good enough for Lr CC. Needless to say I'm running the latest drivers. Do I need to go shopping for a card to replace my AMD Radeon HD 6700? It meets all the required specs.

    Lightroom version:  CC 2015 [1014445]

    License: Creative Cloud

    Operating system: Windows 7 Home Premium Edition

    Version: 6.1 [7601]

    Application architecture: x64

    System architecture: x64

    Logical processor count: 8

    Processor speed: 3.5 GHz

    Built-in memory: 16339.5 MB

    Real memory available to Lightroom: 16339.5 MB

    Real memory used by Lightroom: 732.4 MB (4.4%)

    Virtual memory used by Lightroom: 701.4 MB

    Memory cache size: 136.2 MB

    Maximum thread count used by Camera Raw: 4

    Camera Raw SIMD optimization: SSE2,AVX

    System DPI setting: 96 DPI

    Desktop composition enabled: Yes

    Displays: 1) 1920x1200, 2) 1920x1200

    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 6700 Series

    LanguageVersion: 4.40

    Application folder: C:\Program Files\Adobe\Adobe Lightroom

    Library Path: D:\Users\Wolf\Pictures\Lightroom\Lightroom 5 Projects-2.lrcat

    Settings Folder: D:\Users\Wolf\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:

    1) Behance

    2) Canon Tether Plugin

    3) ColorChecker Passport

    4) DNG Recover Edges

    5) Facebook

    6) Flickr

    7) jf Data Explorer

    8) jf Zenfolio

    9) Leica Tether Plugin

    10) Nikon Tether Plugin

    11) Perfect Effects 9

    Config.lua flags: None

    Adapter #1: Vendor : 1002

        Device : 673e

        Subsystem : 31701682

        Revision : 0

        Video Memory : 1011

    AudioDeviceIOBlockSize: 1024

    AudioDeviceName: Speakers (Realtek High Definition Audio)

    AudioDeviceNumberOfChannels: 2

    AudioDeviceSampleRate: 44100

    Build: Uninitialized

    Direct2DEnabled: false

    GPUDevice: not available

    OGLEnabled: true

    Known Participant
    April 21, 2015

    ‌See this thread also: Re: OpenGL Failure in Lightroom CC. Looks like everyone affected so far are using AMD Radeon GPUs - not one Nvidia issue reported yet. Interesting.

    M

    andy.d.bell
    Known Participant
    April 21, 2015

    i also added a thread for radeon users who WERE sucessful in getting openGL working and haven't gotten any replies yet.

    of course, people who aren't having problems are all probably working, and not poking around the support forums like us suckers.

    marcial4
    Participant
    April 21, 2015

    looks like there's some issue with the AMD radeon cards or this latest driver from them!. It happened to me too:

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 6450

    LanguageVersion: 4.40

    Participant
    April 21, 2015

    Same problem

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13283 Core Profile Context 14.501.1003.0

    Renderer: AMD Radeon HD 6900 Series

    LanguageVersion: 4.40

    davida73644629
    Participant
    April 21, 2015

    Same problem, GPU Acceleration not working. I have latest card driver which supports OpenGL 4.40

    Lightroom version: 6.0 [1014445]

    License: Perpetual

    Operating system: Windows 7 Business Edition

    Version: 6.1 [7601]

    Application architecture: x64

    System architecture: x64

    Logical processor count: 12

    Processor speed: 3.3 GHz

    Built-in memory: 12279.0 MB

    Real memory available to Lightroom: 12279.0 MB

    Real memory used by Lightroom: 469.7 MB (3.8%)

    Virtual memory used by Lightroom: 432.3 MB

    Memory cache size: 135.5 MB

    Maximum thread count used by Camera Raw: 6

    Camera Raw SIMD optimization: SSE2

    System DPI setting: 120 DPI

    Desktop composition enabled: Yes

    Displays: 1) 1920x1200

    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13092 Core Profile Context FireGL 14.301.1010.0

    Renderer: ATI FirePro V5800 (FireGL) Graphics Adapter

    LanguageVersion: 4.40

    Application folder: C:\Program Files\Adobe\Adobe Lightroom

    Library Path: C:\Users\DJADNA_HP\Pictures\Lightroom\Lightroom Catalog.lrcat

    Settings Folder: C:\Users\DJADNA_HP\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:

    1) Behance

    2) Canon Tether Plugin

    3) ColorChecker Passport

    4) Facebook

    5) Flickr

    6) Leica Tether Plugin

    7) Nikon Tether Plugin

    Config.lua flags: None

    Adapter #1: Vendor : 1002

      Device : 68a9

      Subsystem : 23061002

      Revision : 0

      Video Memory : 1013

    AudioDeviceIOBlockSize: 1024

    AudioDeviceName: Speakers (Realtek High Definition Audio)

    AudioDeviceNumberOfChannels: 2

    AudioDeviceSampleRate: 44100

    Build: Uninitialized

    Direct2DEnabled: false

    GPUDevice: not available

    OGLEnabled: true

    davida73644629
    Participant
    June 17, 2015

    GPU acceleration is still not working with Lightroom 6.1 update.

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.13293 Core Profile Context FireGL 14.502.1019.0

    Renderer: ATI FirePro V5800 (FireGL) Graphics Adapter

    LanguageVersion: 4.40

    andy.d.bell
    Known Participant
    April 21, 2015

    Same

    AMD radeon 6800

    just updated drivers and catalyst

    os is win 8.1 64 bit

    my OpenGL version is 6.14.10

    god i've been waiting MONTHS for this!!!!