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I
India Whiskey
Known Participant
August 6, 2017
Answered

Hanging LR

  • August 6, 2017
  • 3 replies
  • 448 views

My LR takes about 20 constant clicks to get it to open. Then, if it does finally open, I have to endure constant crap about 'Mobile Sign In'.  Once past that I wait for LR to settle down.... then, I begin the initial attempt to import.  This will fail every initial attempt.  EVERY. INITIAL.  ATTEMPT.  I then have to force it to close.  Then I begin my second attempt to open LR.  This will always take some time.  Then, and only then, will it import.  It's a lengthy, amateurish process which I'm paying monthly for.  Maybe I should have got a pirate to get me a version that works?  What gives?  I expect better from Adobe.

    This topic has been closed for replies.
    Correct answer dj_paige

    Well, honestly, if you are saying that it takes 20 clicks to launch LR, this is an operating system problem or perhaps some other software is interfering (or a hardware problem), and doesn't have anything to do with LR. There's something interfering with the normal operation. My first guess is to try (temporarily) turning off your virus checker and firewall to see if that improves the situation. But I emphasize the word "guess". These things are hard to diagnose in person, let alone across the internet.

    3 replies

    I
    India WhiskeyAuthor
    Known Participant
    August 8, 2017

    I agree. I'll look at the OS then and maybe re-install windows.

    Cheers for the help.

      I
      India WhiskeyAuthor
      Known Participant
      August 8, 2017

      Updates done.  No change, same old rubbish.  Re-install?

      dj_paige
      dj_paigeCorrect answer
      Legend
      August 8, 2017

      Well, honestly, if you are saying that it takes 20 clicks to launch LR, this is an operating system problem or perhaps some other software is interfering (or a hardware problem), and doesn't have anything to do with LR. There's something interfering with the normal operation. My first guess is to try (temporarily) turning off your virus checker and firewall to see if that improves the situation. But I emphasize the word "guess". These things are hard to diagnose in person, let alone across the internet.

      dj_paige
      dj_paige
      Legend
      August 6, 2017

      Give us some details. What operating system? What version NUMBER of Lightroom? What error messages do you get?

      And why do you think a pirate version wouldn't have this problem? (Pointless question, don't bother answering).

      I
      India WhiskeyAuthor
      Known Participant
      August 6, 2017

      No error messages.

      Lightroom version: CC 2015.2 [ 1044713 ]

      License: Creative Cloud

      Operating system: Windows 10

      Version: 10.0

      Application architecture: x64

      System architecture: x64

      Logical processor count: 4

      Processor speed: 2.3 GHz

      Built-in memory: 16299.0 MB

      Real memory available to Lightroom: 16299.0 MB

      Real memory used by Lightroom: 867.1 MB (5.3%)

      Virtual memory used by Lightroom: 931.2 MB

      Memory cache size: 0.0 MB

      Maximum thread count used by Camera Raw: 4

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

      Graphics Processor Info:

      GeForce 840M/PCIe/SSE2

      Check OpenGL support: Passed

      Vendor: NVIDIA Corporation

      Version: 3.3.0 NVIDIA 376.54

      Renderer: GeForce 840M/PCIe/SSE2

      LanguageVersion: 3.30 NVIDIA via Cg compiler

      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: C:\Users\Ian\Pictures\Lightroom\Lightroom Catalog.lrcat

      Settings Folder: C:\Users\Ian\AppData\Roaming\Adobe\Lightroom

      Installed Plugins:

      1) Canon Tether Plugin

      2) Facebook

      3) Flickr

      4) Leica Tether Plugin

      5) Nikon Tether Plugin

      Config.lua flags: None

      Adapter #1: Vendor : 10de

      Device : 1341

      Subsystem : 381c17aa

      Revision : a2

      Video Memory : 2019

      Adapter #2: Vendor : 8086

      Device : 1616

      Subsystem : 381c17aa

      Revision : 9

      Video Memory : 80

      Adapter #3: Vendor : 1414

      Device : 8c

      Subsystem : 0

      Revision : 0

      Video Memory : 0

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Speakers (Conexant SmartAudio HD)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: Uninitialized

      Direct2DEnabled: false

      GPUDevice: not available

      OGLEnabled: true

      dj_paige
      dj_paige
      Legend
      August 6, 2017

      First, try updating your LR to the current version which is CC 2015.12/6.12

      Download Photoshop Lightroom

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