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jennad81441047
Participant
October 10, 2019
Question

Help! My Lightroom backups stored on an external hard drive will no longer open!

  • October 10, 2019
  • 3 replies
  • 714 views

Hi all!

 

I've been storing all of my Lightroom (classic) files on an external LaCie hard drive and I've never had a problem until today. I'll try to explain this neatly... my hard drive is connected to my Mac and I'm attempting to open any of my old catalogs. I'm getting the attached image over and over again while I try to open catalogs. And at other times, it tells me it just cannot open due to an unexpected error. Other times, I can open a catalog but the 'files cannot be found'. I haven't changed the locations of anything, at least not knowingly, so I'm confused (and freaking out!) why this is happening all of the sudden.

 

Can anyone help me troubleshoot?!

This topic has been closed for replies.

3 replies

ManiacJoe
Inspiring
October 11, 2019

You are unzipping the LrCat files before you try to use them, right?

 

jennad81441047
Participant
October 12, 2019
Yes! I am. And Lightroom is up to date as well as my Mac, so I'm at a loss for why I still can't open the catalogs.
GoldingD
Legend
October 11, 2019

1. Diagnostic step. Log off your MAC, log back in as local ADMIN, try Lightroom. 

 

 

PLEASE USE THE BLUE BUTTON WHEN REPLYING TO POSTS.
Helps to show posts in date/time order, improves visibility (as not hidden in a reply to a reply), and is easier to use

 

Theresa J
Community Expert
Community Expert
October 11, 2019

I moved your question to the Lightroom Classic community. I'm sure someone here can help you out.

jennad81441047
Participant
October 11, 2019
Thank you!