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bastiaanw87594617
Participant
March 18, 2018
Question

Help! The files appear to be unsupported or damaged

  • March 18, 2018
  • 4 replies
  • 6467 views

Hello,

I hope someone can help me.. I have used Lightroom for a while now and never had issues. Yesterday I bought a new Nikon D850 and began shooting. First in JPG and after some photos on RAW (NEF). Now I have transferred these photos to my hard drive using Image Capture on a Mac. I have never done this like this, because I normally use a card reader, but I don't have one for XQD (so I used the cable provided).

Now I try to load these into Lightroom and it says that 500 of the 800 photos are unsupported/damaged (seems random). All my previous photos are fine so there is nothing wrong with my hard drive. Lightroom is Version 7.2 and when I try to view the 'bad' photos with Preview it also doesn't open.

Does anyone know how I can see if the transfer went wrong or there is some other problem? Also, are these photos gone or could I save them?

I don't have these photos on the camera anymore.....

Thank you for all your help!

Cheers,

Bastiaan

    This topic has been closed for replies.

    4 replies

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    March 22, 2018

    If by any change you used the Nikon utility to transfer files instead of image capture then the corruption is possibly caused by this problem: https://owl.phy.queensu.ca/~phil/exiftool/fix_corrupted_nef.html​. If not then there is no recourse but to try and transfer again using different hardware.

    dj_paige
    dj_paige
    Legend
    March 22, 2018

    https://forums.adobe.com/people/Jao+vdL  wrote

    If by any change you used the Nikon utility to transfer files instead of image capture then the corruption is possibly caused by this problem: https://owl.phy.queensu.ca/~phil/exiftool/fix_corrupted_nef.html. If not then there is no recourse but to try and transfer again using different hardware.

    Nikon software causes a different type of corruption of the file so that Lightroom won't import the photo. It does not cause the image corruption shown.

    KR Seals
    Community Expert
    KR SealsCommunity Expert
    Community Expert
    March 18, 2018

    Have you tried to use the D850 to shoot some more images?  Try importing them directly from the camera into LR instead of any other way. See if that works. I bet you have an XQD reader on order :-)

    Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
    B
    bastiaanw87594617Author
    Participant
    March 20, 2018

    Yes. I have tried to shoot more images and uploaded to my hard drive using Lightroom instead of Image Capture. Luckily these images were imported fine. Must have been something in Image Capture I reckon..

    V
    vincentjn
    Participant
    November 11, 2019

    Bastiaan - did you ever resolve this?  I just uploaded 1600+ photos - also from my Nikon D850 - from my XQD reader directly onto my Mac using Nikon's importer and got the same error message for most of the photos.

    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    March 18, 2018

    Can you open any of the images in Photoshop?

    B
    bastiaanw87594617Author
    Participant
    March 20, 2018

    No, I can't seem to find any program that will open these files... Have you tried some software to recover files?

    dj_paige
    dj_paige
    Legend
    March 20, 2018

    bastiaanw87594617  wrote

    No, I can't seem to find any program that will open these files... Have you tried some software to recover files?

    The files are corrupted and cannot be used. Please try transferring them from the camera card again, using different hardware.

    dj_paige
    dj_paige
    Legend
    March 18, 2018

    These sound like corrupted files. They may have transferred improperly. You need to try to transfer the photos using some other hardware, perhaps purchasing a card reader that can read from XQD.

    All my previous photos are fine so there is nothing wrong with my hard drive.

    Not necessarily true. Hard disks can have bad sectors. You might also want to run diagnostics on your hard disk.

    B
    bastiaanw87594617Author
    Participant
    March 18, 2018

    Thanks a lot for your reply!

    Is there something I can do about these corrupted files or should I delete them?

    All I find online is sketchy programs to maybe get some files back, not sure if I can trust any.

    I did the diagnostics and everything seems fine. First Aid in disk utility had nothing to repair.

    dj_paige
    dj_paige
    Legend
    March 18, 2018

    These corrupted files probably cannot be used.

    As I said, you need to try transferring the files to your computer using different hardware.

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