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Default 1
Participant
November 2, 2021
Question

Hi! I cant import photos to edit?

  • November 2, 2021
  • 3 replies
  • 314 views

I am on a Windows Surface Pro and I always receive this error. Have tried rebooting, uploading less, uploading one, different album, different photos. It says 'some photos were not added', but no files are usually uploaded. Once out of many attempts it worked that 8 of 88 photos uploaded, a mix of CR2 & JPG and cant figure out whats going on.

 

This topic has been closed for replies.

3 replies

GoldingD
GoldingD
Legend
November 3, 2021
Application Folder: C:\Program Files\WindowsApps\**scam email address**Incorporated.AdobeLightroom_5.0.15615.0_x64__ynb6jyjzte8ga

What the heck is up with that?

 

GoldingD
GoldingD
Legend
November 2, 2021

Noticing the screen behind the popup, is that Lightroom Ecosystem (Cloud based) a.k. Lightroom Desktop?

Does not look like Lightroom Classic

 

D
Default 1Author
Participant
November 3, 2021

It is the desktop lightroom but I'm unsure of how to tell what its called when all it shows is 'Adobe Lightroom'?

 

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
November 2, 2021

Please go to Help>System Info… and get us the exact installed version number of your software. 

Rikk Flohr: Adobe Photography Org
    D
    Default 1Author
    Participant
    November 3, 2021

    Lightroom version: 5.0 WAS x64 [ 20211012-0002-a1240ed ] (Oct 12 2021)
    NGL Version: 1.27.0.12
    WF Version: 4.0 8176236
    VF Version: 0.1.36.2
    HIL Version: 40400
    Operating system: Windows 10
    OS Version: Windows 10 Home (2004)
    Application architecture: x64
    System architecture: x64
    Computer model: Microsoft Corporation Surface Pro 7 / Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz
    Logical processor count: 8
    Processor speed: 1.4 GHz
    Built-in memory: 7778.1 MB
    Real memory available to Lightroom: 7778.1 MB
    Real memory used by Lightroom: 2387.2 MB (30.6%)
    Virtual memory used by Lightroom: 5410.7 MB
    Memory cache size: 1166.2 MB
    Internal Camera Raw version: 14.0 [ 950 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 2139MB / 3889MB (55%)
    Camera Raw real memory: -11990MB / 7778MB (-154%)
    System DPI setting: 192 DPI (high DPI mode)
    Desktop composition enabled: Yes
    Displays: 1) 2736x1824
    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

    Graphics Processor Info: DirectX: Intel(R) Iris(R) Plus Graphics (27.20.100.9621)
    Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: success, al: No, dl: No
    OS Media Capability: true

    Application Folder: C:\Program Files\WindowsApps\**scam email address**Incorporated.AdobeLightroom_5.0.15615.0_x64__ynb6jyjzte8ga
    Settings Folder: C:\Users\Claire Ahearn\AppData\Roaming\Adobe\Lightroom CC
    Library Folder: C:\Users\Claire Ahearn\AppData\Local\Adobe\Lightroom CC\Data

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