How to view RAW images in lightroom 3

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I own lightroom 3. It used to work well and view and edit all of my pictures without a problem. However, we recently got a new computer. When I loaded lightroom onto the new computer the program will not view the RAW images from my Canon 7D camera. Is there a plug in I need to download or is there an option like that that will allow lightroom to view my RAW images?

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Per Berntsen

Community Expert

The Canon 7D requires LR version 2.6 or later so LR 3 shoud work fine.

Please describe in detail what "will not view" means.

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dawneerayAuthor

Participant

Hello, thanks for your reply to my question.
When I try to import my pictures it says "preview available for this file"
on the images and then says "the files are from a camera which is not
recognized by the raw format supported in lightroom."
It asks me to check for updates, but then I am not able to check for
updates on my computer. Any suggestions? Is there a plug in of some sort
I can download?

Thank you for your help,
Dawnee

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Per Berntsen

Community Expert

First of all, let's establish exactly what version you are running.

Go to Help > About Lightroom (it might say About Adobe Photoshop Lightroom) to verify.

Also, please confirm if your camera is a 7D, or a 7D Mark II, which requires Lightroom version 5.7.

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