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Z
Zwenni
Known Participant
October 18, 2018
Question

I can't import photos from a different catalog anymore.

  • October 18, 2018
  • 3 replies
  • 2654 views

I ahbe two catalogs: a working catalog and a archive catalog. Every 2-3 month I set them over.

I wanted to do it this time, but I get the message "Lightroom konnte diesen Katalog nicht importieren, da ein unbekannter Fehler aufgerteten ist" (cant export, unknown error)

I tried it from different catalogs (base as well as destination, I made new catalogs, different photos, with and without preview. I set LR back to V7... nothing

I cant import the retouched files and its really annoying

    This topic has been closed for replies.

    3 replies

    Z
    ZwenniAuthor
    Known Participant
    October 24, 2018

    Is maybe something unclear? Or what should I do?

    Is here another way of getting support from Adobe? I asked in the chat, they wont help me with LR. How can it be that I am paying a montly fee and there is no support?

    B
    bhousto90
    Legend
    October 24, 2018

    Is your 2nd catalog you are importing from reside on a network drive/NAS?

    The ability to import from a catalog in such a location was disabled recently in one of the 7.x releases.

    So both catalogs need to be on either a local drive or an external hard drive.

    Z
    ZwenniAuthor
    Known Participant
    October 24, 2018

    All drives are internally. I also tried different catalogs and variations. I dont use external drives or NAS

    c:-->c

    c-->d

    d-->c

    Z
    ZwenniAuthor
    Known Participant
    October 22, 2018

    Maybe its relevant.

    While importing files: Some photos get imported then it stops. I can not pinpoint that its is related to a specific file since the number of succescully imported photos differs. I also tried to import differnt folders of photos seperately.

    So I dont know if its related to some corrupted files. I wasnt able to identify any.In case several files in several folders must be corrupted what I find unlikely.

    I also had yesterday another weird thing going on. I imported some photos from a session by copying them to the folder and synchronizing the folder. It would only import around 1/2 of the photos whatever I try. I unchecked "dont import" identical copies in the import dialog window. Still it would not add the remaining photos. Instead (!!!!!) it imported duplicates from another session from another folder from another harddisc. I tried it 4-5 times because I thought I am doing something wrong. Every time it added the missing number of photos (gues with the same name) from another folder and made a copy of that!

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 18, 2018

    In the first step I would try to reset the Lightroom preferences.

    Resetting Preferences in Lightroom CC/6

    Here you'll find additional informations and steps to resolve problems with catalogs:

    Error: 'Unexpected error opening catalog' occurs in Lightroom after Windows 10 upgrade.

    Troubleshooting guide for errors that can occur when you change modules in Lightroom

    Here are the documents in German:

    Fehler: „Beim Öffnen des Katalogs ist ein unerwarteter Fehler aufgetreten“ tritt in Lightroom nach einem Upgrade auf Win…

    Anweisungen zur Fehlerbehebung für Fehler, die auftreten können, wenn Sie Module in Lightroom ändern

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    Z
    ZwenniAuthor
    Known Participant
    October 18, 2018

    Thanks a lot Axel.

    Maybe I was not clear. I can open catalogs that is not the problem.

    The problem is that I cannot import photos from one catalog to another.  I use "file"--> "import from other catalog" And then I ll get the message: "cant import, inknown error

    I dont see how the last 4 links apply to the problem.  I try to reset LR preferences, but if I restart LR with holding "Shift+Alt" I ll get to The catalog choosing menu

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 18, 2018

    Zwenni  schrieb

    I dont see how the last 4 links apply to the problem.  I try to reset LR preferences, but if I restart LR with holding "Shift+Alt" I ll get to The catalog choosing menu

    It was a try to solve the issue. It could be that there's the right step for your problem in the linked documents. But it seems it isn't.

    It seems that you Lightroom installation is faulty because it isn't normal that you get the catalog menu if you start with Shift + Alt.

    I think the best way is to do a clean reinstallation of Lightroom. This sounds drastic and it does take time and effort, but a clean installation can fix many problems.

    I suggest the following steps:

    1) Save your catalog to a secure location.

    2) Use the CC Desktop App to deinstall  Lightroom (and Photoshop)

    3) Download and run the Adobe Creative Cloud Cleaner Tool to remove all Adobe 'stuff'.

    Use the Creative Cloud Cleaner Tool to solve installation problems

    4) Open the CC Desktop App and install the latest version of Lightroom (& Photoshop)

    5) Restore your catalog.

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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