I cannot get Lightroom to use my graphics card!! What is going on - losing my mind on this issue

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GPUDeviceEnabled: false

Ignore this line in System Info. It does not indicate whether LR is using the GPU. See here for more details from Adobe:

https://community.adobe.com/questions-675/rtx-5070-stuck-on-limited-graphics-acceleration-in-lrc-15-2-gpudeviceenabled-false-image-processing-greyed-out-1553783?postid=7520211#post7520211

Init State: GPU Unsupported

This line does indicate that LR isn’t recognizing the GPU and isn’t using it.

The Camera Raw engine in LR is having problems with your computer's GPU (graphics processor). To clear the error and force Camera Raw to reevaluate the GPU's capabilities:
 
1. Exit LR.
 
2. On Mac, copy this line:
 
~/Library/Application Support/Adobe/CameraRaw/GPU/
 
In Finder, do the menu command Go > Go To Folder and paste in that line. Rename the subfolder "Adobe Photoshop Lightroom Classic" to "Adobe Photoshop Lightroom Classic.old".
 
3. On Windows, copy this line:
 
%APPDATA%\Adobe\CameraRaw\GPU
 
In File Explorer, paste that line into the address bar at the top.  Rename the subfolder "Adobe Photoshop Lightroom Classic" to "Adobe Photoshop Lightroom Classic.old".
 
4. Restart LR.
 
Note that there the files TempDisableGPU2 and TempDisableGPU3 can be left in the same folder as “Camera Raw GPU Config.txt”, and they all have to be deleted. Renaming the folder, as detailed above, handles all those cases.
 

Thanks for sharing the System Info — that helps. The key lines are Init State: GPU Unsupported and GPUDeviceEnabled: false, so Lightroom Classic is still reporting the card as unsupported at launch, even though it lists your GTX 1650 with 3935 MB of video memory.

Two details from the official guide are worth double-checking, because they are easy to miss:

1. The Camera Raw GPU Config.txt file: the guide's path is ...\AppData\Roaming\Adobe\CameraRaw\GPU\Adobe Lightroom Classic\Camera Raw GPU Config.txt — could you confirm you deleted that exact file in the Adobe Lightroom Classic subfolder (not just the GPU folder), and then relaunched Lightroom Classic?

2. In NVIDIA Control Panel > Manage 3D settings > Program Settings, is Lightroom.exe added and set to the High-performance NVIDIA processor? And did the driver you reinstalled come directly from NVIDIA's website, rather than Windows Update? The guide notes Windows Update won't always give you the latest driver.

If both are already exactly as above and it still shows as unsupported, please let us know — and also whether Device Manager shows any other display adapter besides the GTX 1650. That will help narrow down the next step.

Official guide: https://helpx.adobe.com/lightroom-classic/desktop/technical-support/technical-issues/gpu-issues/troubleshoot-gpu.html

thank you!! I have checked all of these - and the graphics card is not the best (I’ve used it with lightroom for years) but as I’m not using any AI features just basic library and edit functions I would expect it to be fine?!

nothing else on the list apples so here’s the system info :

 

Lightroom Classic version: 15.6 [ 202609251514-f839cde9 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26300
Application architecture: x64
System architecture: x64
Logical processor count: 20
Processor speed: 3.6GHz
SqLite Version: 3.45.1
Adobe GSDK Version: 1.4.0.213

CPU Utilisation: 2.0%
Power Source: Plugged In
Built-in memory: 32608.9 MB
Dedicated GPU memory used by Lightroom: 0.0MB / 0.0MB (0%)
Real memory available to Lightroom: 32608.9 MB
Real memory used by Lightroom: 984.6 MB (3.0%)
Virtual memory used by Lightroom: 997.3 MB
GDI objects count: 808
USER objects count: 2497
Process handles count: 2925
Memory cache size: 413.0MB
Internal Camera Raw version: 18.7 [ 2743 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 84MB / 16304MB (0%)
Camera Raw real memory: 85MB / 32608MB (0%)

Cache1: 
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2: 
m:413.0MB, n:0.0MB

U-main: 121.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: 

Init State: GPU Unsupported
User Preference: Auto
Enable HDR in Library: OFF
GPU for Preview Generation: Off (S0_0)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\PLAYGROUND PORTRAITS\PP - 2026 27 Autumn\2026 09 BP portraits\BP 2026 portraits\BP 2026 portraits.lrcat
Settings Folder: C:\Users\ellie\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Flickr
3) Narrative
4) Pixieset

Config.lua flags: 
Adapter #1: Vendor : 10de
    Device : 2188
    Subsystem : 40281458
    Revision : a1
    Video Memory : 3935
Adapter #2: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Realtek Digital Output (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x31
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GTX 1650/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 617.42
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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Hi! Thanks for all the detail — since you have already done a clean driver install, please try Adobe's official GPU troubleshooting steps in order:

1. Confirm you are using the latest version of Lightroom Classic (Help > Updates).

2. Confirm that your graphics card is compatible with Lightroom Classic.

3. Update your graphics card driver directly from NVIDIA's website, with a clean installation.

4. Disable third-party graphics accelerators / overclocking utilities.

5. If you have more than one graphics card, in the NVIDIA Control Panel, go to Manage 3D settings > Program Settings, add Lightroom.exe, and change the preferred graphics processor to High-performance NVIDIA processor; or disable the less powerful card.

6. Do not run Lightroom Classic in a virtual machine.

After those steps, relaunch Lightroom Classic and try turning on Use Graphics Processor in Edit > Preferences > Performance.

If it still shows as not supported, please share your Lightroom Classic version, Windows version, and the Graphics Processor Info from Help > System Info, so we can narrow it further.

Official guide: https://helpx.adobe.com/lightroom-classic/desktop/technical-support/technical-issues/gpu-issues/troubleshoot-gpu.html