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davidb13316886
Participant
September 8, 2022
Answered

I cannot update to v11.5, pop up suggests I need to close LR, I have in Task manager but no joy

  • September 8, 2022
  • 4 replies
  • 600 views

title says it all any suggestions welcomed please

 

    This topic has been closed for replies.
    Correct answer Michael J. Hoffman

    To summarize and echo what others have suggested:

     

    1. Restart your system.
    2. Open the Creative Cloud Desktop App (without starting Lightroom)
    3. Go to "Updates" on the left.
    4. Get a screen shot showing LrC with the version number (like the one shown below - yours should show a lower version, and instead of "Open" you should see "Update")
    5. Click on "Update" and get a screen shot showing the error message.
    6. Post both screen shots here.

     

    4 replies

    dj_paige
    dj_paige
    Legend
    September 9, 2022
    @davidb13316886 wrote:

    title says it all any suggestions welcomed please

     

     

    Title does not say it all. Please quote the exact complete unedited word-for-word message that you are seeing.

      R
      rachel25141376eupk
      Inspiring
      September 9, 2022

      Procedure
      Download and unpack the Db2 package.
      Check that you have the correct prerequisites by running the command:
      ./db2prereqcheck -v 11.5.4.0

      Navigate to the unpacked directory and:
      select New Install and then Db2 Version 11.5.4.0 Server Editions. If Db2 V10.5 was installed in the directory /opt/ibm/db2/V10.5, then you can install the new version in /opt/ibm/db2/V11.5
      Select the Typical installation.
      De-select the Create an instance checkbox.
      Review the terms and when ready, select the I agree to the IBM terms check box and click Next.
      Change the response file name so it doesn't overwrite the V10.5 response file.
      Click Finish to begin the installation.
      When the Installation successfully completes, click Finish.
      If scadmin installed the Predictive Insights Database component, but db2inst1 owns the Db2 instance, then as scadmin:
      db2 connect to SCAPIDB.
      db2 grant dataaccess on database to user db2inst1.
      db2 terminate.
      db2stop.

      db2 "ALTER TABLESPACE SYSCATSPACE MAXSIZE NONE"

      and ensure there is sufficient free disk space
      Stop Db2 by running the command db2stop[force].
      Run the command
      /opt/ibm/db2/V11.5/instance/db2iupgrade db2inst1

      Check the current license with db2licm -l. For example:
      Product name: "Db2 Community Edition"
      License type: "Community"
      Expiry date: "Permanent"
      Product identifier: "db2dec"
      Version information: "11.5"
      Max amount of memory (GB): "16"
      Max number of cores: "4"

      Apply the downloaded license by running the command:
      db2licm -a /path/to/license_std_vpc/db2/license/db2std_vpc.lic

      and remove the "Db2 Community Edition" license by running the command:
      db2licm -r "db2dec"

      So that the license shows:
      Product name: "Db2 Standard Edition"
      License type: "Virtual Processor Core"
      Expiry date: "Permanent"
      Product identifier: "db2std"
      Version information: "11.5"
      Max amount of memory (GB): "128"
      Max number of cores: "16"
      Enforcement policy: "Hard Stop"
      Features:
      IBM Db2 Performance Management Offering: "Not licensed"

      Start Db2 as db2inst1 by running the command db2start.
      Confirm the Db2 version by running the command:
      db2level

      That outputs:
      shows "Db2 v11.5.4.0", "s2006161200", "DYN2006161200AMD64", and Fix Pack "0"

      Upgrade the database by running the command:
      db2 UPGRADE DATABASE SCAPIDB USER db2inst1 USING <password>

       

      Regards,

      Rachel Gomez

      Michael J. Hoffman
      Community Expert
      Michael J. HoffmanCommunity Expert
      Community Expert
      September 9, 2022

      How are you trying to update LR? Are you using the Creative Cloud Desktop App?

      D
      davidb13316886Author
      Participant
      September 9, 2022

      Hi Michael, 

       

      I have tried in LR and slso in the Creative cloud app, same result in both

      Michael J. Hoffman
      Community Expert
      Michael J. HoffmanCommunity ExpertCorrect answer
      Community Expert
      September 9, 2022

      To summarize and echo what others have suggested:

       

      1. Restart your system.
      2. Open the Creative Cloud Desktop App (without starting Lightroom)
      3. Go to "Updates" on the left.
      4. Get a screen shot showing LrC with the version number (like the one shown below - yours should show a lower version, and instead of "Open" you should see "Update")
      5. Click on "Update" and get a screen shot showing the error message.
      6. Post both screen shots here.

       

        Per Berntsen
        Community Expert
        Per BerntsenCommunity Expert
        Community Expert
        September 8, 2022

        Try restarting your computer, and then try to update.

        D
        davidb13316886Author
        Participant
        September 8, 2022

        Hi, thanks for that, tried this and no success, same error message.

         

        DdeGannes
        Community Expert
        DdeGannesCommunity Expert
        Community Expert
        September 9, 2022

        Post a screen capture of the error message.

         

        Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
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