Participating Frequently

Question

i cant import photos. It says importing but doesnt and then it freezes

Forum|Forum|4 days ago
July 18, 2026
5 replies
83 views

I feel I have followed all steps on importing.

J

JBOAuthor

Participating Frequently

Thank you. Sounds like it’s time for a new computer. Is that correct?

I’m actually glad to find out it’s not me!

J

JBOAuthor

Participating Frequently

dj_paige

Legend

I was requested a screen capture of the Import dialog box, not the Library Module. We need the entire Import dialog box; do not chop off any part of the screen. Also please make it big enough so we can read the text. Please use the key combination Windows Key-Shift-S instead of your cell phone to make the screen capture.

J

JBOAuthor

Participating Frequently

Please be patient. I do not have many computer skills so I don’t always understand what you are asking for. Is this what you wanted?

J

JBOAuthor

Participating Frequently

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.3GHz
SqLite Version: 3.36.0
CPU Utilisation: 1.0%
Power Source: Plugged In
Built-in memory: 8080.1 MB
Dedicated GPU memory used by Lightroom: 0.0MB / 0.0MB (0%)
Real memory available to Lightroom: 8080.1 MB
Real memory used by Lightroom: 804.6 MB (9.9%)
Virtual memory used by Lightroom: 909.5 MB
GDI objects count: 886
USER objects count: 2672
Process handles count: 2028
Memory cache size: 17.0MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 29MB / 4040MB (0%)
Camera Raw real memory: 32MB / 8080MB (0%)

Cache1:
Preview1- RAM:23.0MB, VRAM:0.0MB, IMG_0001.JPG
NT- RAM:23.0MB, VRAM:0.0MB, Combined:23.0MB

Cache2:
m:17.0MB, n:22.0MB

U-main: 125.0MB

System DPI setting: 96 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Init State: GPU Unsupported
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Julie\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Julie\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr

Config.lua flags:

Audio and Video info: Loading

Per Berntsen

Community Expert

Built-in memory: 8080.1 MB

Graphics Processor Info:
Init State: GPU Unsupported

According to the system info, your computer only has 8GB RAM, which is the minimum required. You really need 16GB or more.
See https://helpx.adobe.com/lightroom-classic/desktop/introduction-to-lightroom-classic/system-requirements.html

What’s worse is that your GPU is not supported.
LrC uses the GPU for a lot of tasks, and will not work properly without a supported GPU.
See https://helpx.adobe.com/lightroom-classic/desktop/technical-support/technical-issues/gpu-issues/lightroom-gpu-faq.html

You need to upgrade your computer, or get a new one.

dj_paige

Legend

In my opinion, neither 8GB memory nor unsupported GPU will affect the import step and cause it to fail.

J

JBOAuthor

Participating Frequently

How do what software I am using?
where do I find the version number?
how do I work out what operating system I am using?

dj_paige

Legend

In your software, please issue the menu command Help->System Info… and then copy and paste the results in your reply. Also please show us a screen capture of the problem as requested previously.

dj_paige

Legend

A lot more details are needed.

What software are you using? What is the version NUMBER? We need the version NUMBER and not words like “latest” or “up-to-date”.

What operating system are you using? What is the version NUMBER? We need the version NUMBER and not words like “latest” or “up-to-date”.

Can you show us a screen capture when you try to import? Please show us the entire Import dialog box with nothing chopped off.

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