I cant use Generative Ai Removes Tool.

Question

I Got error message "We've encountered an issue and cant complete your request at this time. Please try again." but this problem has been going on for more than a day.

I was checked my cloud status and the status is always “trying to connect with server”

I've followed all the advice on this forum, including disabling Windows protection and antivirus, changing my Wi-Fi connection, and even reinstalling the app, but the problem still exists.

please help me 😭

AxelMatt · Answer

Restart your router.check the router firewall if it’s block the requests.Check (and reset) your HOSTS file:How to resolve connection errors with Creative Suite applicationsIf you use a VPN for Internet access, try to connect directly to the Internet.Try to connect your PC via LAN cable to your router.You can try also areset of Lightroom’s preferences:How to reset Lightroom Classic preferences (adobe.com)It's recommended to backup your preferences before you reset the preferences to the default settings:https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

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