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Participant
September 1, 2026
Question

I have a problem where certain pictures get stuck and do not upload to the Adobe cloud

  • September 1, 2026
  • 1 reply
  • 19 views

I use Lightroom classic 15.5.1 on a Mac with Taohe OS. I have som pictures that I deleted from one collection that was synced and added to another. They did not upload and now I coannot get these pictures to upload even as a part of a completly new collection. On the web they are not in the collection at all.

    1 reply

    Anshul_Saini
    Community Manager
    Community Manager
    September 16, 2026

    Hi @Hans Sohlström,

    Thanks for reporting this. Could you please check a couple of things before making any further changes to the affected photos?

    • In Lightroom Classic, go to All Synced Photographs and check whether these particular photos appear there.

    • In Preferences > Lightroom Sync, does Lightroom show any photos currently syncing or pending?

    • When you originally removed the photos from the first synced collection, did you wait for synchronization to finish before adding them to the other collection, or were those collection changes made while Lightroom was still syncing?

    Please don’t repeatedly remove and re-add the affected photos to additional synced collections for now, since that hasn’t cleared the condition.

    I’d also like to capture a diagnostic report while the photos are still in this state. Go to Preferences > Lightroom Sync, hold the Option key, and click Generate Diagnostic Report. Please upload the report to Google Drive, Dropbox, WeTransfer, or a similar service and send me the download link via DM rather than posting the diagnostic report publicly.

    Please also share Help > System Info > Copy & paste here.

    For any additional collection reorganization in the meantime, please allow one sync operation to complete before removing/re-adding the same photos, or pause sync while making the collection changes and resume it afterward.

    Thanks,
    Anshul Saini