Skip to main content
Participant
July 15, 2023
Question

I have updated my Lightroom Classic to version v 12-4 but the old version opens

  • July 15, 2023
  • 2 replies
  • 103 views

I have updated my Lightroom Classic to version v 12-4 but the old version opens.

This topic has been closed for replies.

2 replies

JohanElzenga
Community Expert
Community Expert
July 15, 2023

What old version? Lightroom Classic 12.3? That would mean the update failed. The old Lightroom 6 that you did not remove? 

 

-- Johan W. Elzenga
Community Expert
July 15, 2023

Do you have restart your computer?

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help we need more informations about your environment.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item.

There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

You can also try to do a clean reinstallation of Lightroom.

Please follow the steps below:

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here,  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI