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mattc49270588
Participant
October 28, 2017
Answered

I'm not seeing the update for Lightroom Classic

  • October 28, 2017
  • 6 replies
  • 542 views

I have the full creative cloud plan but I'm not seeing an option to upgrade or download Lightroom classic. I've logged out and back in again but nothing. Halp!

    This topic has been closed for replies.
    Correct answer cmgap

    What version of OS are you on? If you are still on Yosemite or anything below El Capitan the upgrade won't be available

    Lightroom Classic CC system requirements

    Mac OS X v10.11 (El Capitan), macOS v10.12 (Sierra), or macOS v10.13 (High Sierra)**

    6 replies

    M
    mattc49270588Author
    Participant
    October 28, 2017

    It was my OS. I was on Yosemite. The software update tells you that your laptop is up to date but it's not you have to specifically find the new OS and update. Thanks everyone.

      cmgap
      Community Expert
      cmgapCommunity Expert
      Community Expert
      October 28, 2017

      YW! Glad it's sorted out!

      cmgap
      Community Expert
      cmgapCommunity ExpertCorrect answer
      Community Expert
      October 28, 2017

      What version of OS are you on? If you are still on Yosemite or anything below El Capitan the upgrade won't be available

      Lightroom Classic CC system requirements

      Mac OS X v10.11 (El Capitan), macOS v10.12 (Sierra), or macOS v10.13 (High Sierra)**

      Michael J. Hoffman
      Community Expert
      Michael J. HoffmanCommunity Expert
      Community Expert
      October 28, 2017

      Are you checking for updates using the CC Desktop app? (i.e. not within Lightroom).

      C
      Chappy11
      Participant
      October 28, 2017

      I'm not seeing the LR Classic update either. Searching online everyone said the only solution that worked was to call Adobe support and they fixed it. I'll try that later today.

      F. McLion
      Community Expert
      F. McLionCommunity Expert
      Community Expert
      October 28, 2017

      Which exact version (numbers, not 'latest' alike ) are you currently using?

      What is your OS?

      --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
      Ussnorway7605025
      Ussnorway7605025
      Legend
      October 28, 2017

      moved to Lightroom Classic forum

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