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Raze-Lighter
Participant
February 3, 2017
Answered

I'm not sure if I'm in the right forum [Is it possible to cancel a Lightroom subscription?]

  • February 3, 2017
  • 3 replies
  • 401 views

Does anyone know if I can cancel my Lightroom subscription if it is not to my liking? I downloaded a Lightroom trail almost two years ago and I could never get it to work. I'm out of luck with that, so I was thinking about blindly purchasing a subscription. Thanks in advance.

    This topic has been closed for replies.
    Correct answer John Waller

    The cheapest way to get Lightroom on subscription is via the 12 month Photography Plan @ $10/month.

    That means you're committed to pay for 12 months use.

    If you cancel early then Adobe's policy is:

    "If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."

    For example: If you cancel after 4 months, you're obliged to pay a cancellation fee of 8 months x 50% x $10 = $40.

    Note that subscriptions are set to auto-renew. If you wish to cancel and not renew, you must contact Adobe before the auto-renewal kicks in.

    3 replies

    Raze-Lighter
    Participant
    February 4, 2017

    Thank you.

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    February 3, 2017

    The cheapest way to get Lightroom on subscription is via the 12 month Photography Plan @ $10/month.

    That means you're committed to pay for 12 months use.

    If you cancel early then Adobe's policy is:

    "If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."

    For example: If you cancel after 4 months, you're obliged to pay a cancellation fee of 8 months x 50% x $10 = $40.

    Note that subscriptions are set to auto-renew. If you wish to cancel and not renew, you must contact Adobe before the auto-renewal kicks in.

    John T Smith
    Community Expert
    Community Expert
    February 3, 2017

    Cloud Plans https://creative.adobe.com/plans

    -Do read the Subscription Terms https://www.adobe.com/misc/subscription_terms.html

    -Purchasing FAQ https://forums.adobe.com/thread/1926340

    -Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom

    To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

    -or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

    Raze-Lighter
    Participant
    February 4, 2017

    Thank you.