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Participating Frequently
July 30, 2025
Question

I'm stuck with 422 photos which can't sync and won't clear

  • July 30, 2025
  • 1 reply
  • 76 views

I deleted a collection which was synced to cloud and now it's trying to sync something which doesn't exist. I've tried resetting sync data which works until I close and reopen LRc. LRc tell me to send a diagnostic report to support. I can't do that because this forum appears to be the only option and won't accept a zip file. It can be found here: https://drive.google.com/file/d/1hNoFF7yC2QXl1F4hboIeppPnDG8yN1-X/view?usp=sharing

 

What can I do to fix this, it renders all syncing unusable.

 

 

1 reply

Rikk Flohr_Photography
Community Manager
July 30, 2025

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html . Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

 

Rikk Flohr: Adobe Photography Org