I need help installing lightroom 6 on a new laptop

Question

I purchased and registered Adobe Lightroom 6 some years ago. I am trying to install it on a new laptop. I have the installation file on my new laptop. When I run it, it asks me to log in to Adobe, which I do successfully. it asks me for the serial number which I've provided. I then come to a screen titled serial number upgrade.An error message comes up Saying serial number you provided is valid but a qualified product could not be found on this computer. This of course is incorrect because I'm actually using the Lightroom six installation files to get this far. I'm asked to select a product which goes from Lightroom 1 through 5. I do not want to downgrade. I want to install the version I purchased.

When I go to customer support for help, they say they don't support this product .

Please help me install lightroom 6 on my new machine. I bought a permanent license and I want to use it.

dj_paige · Answer

When you purchased Lr 6, you purchased an upgrade from earlier versions or Lr (which costs less), and not the full license for new Lr users. So you have to provide a serial number for an earlier version of Lr to prove you really did upgrade.

So you MUST find an older serial number from Lr 1 to Lr 5 and enter it into the dialog box, to continue the Lr 6 activation process. This is NOT a downgrade to an earlier version of Lr.

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