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Known Participant
July 9, 2026
Question

I upgraded to 15.4.1 and now LRC regularly freezes and/or crashes

  • July 9, 2026
  • 3 replies
  • 39 views

I upgraded to 15.4.1 about 10 days ago and have been experiencing LRC crashes ever since. It’s mostly OK in the Library Mode but if I go into Develop, it usually crashes after a few minutes. If I also have Chrome open, it sometimes freezes as well and gives me a ‘low memory’ reason.

I run LRC on an LG Gram 16” laptop which uses an Intel Iris Xe Graphics card with 128 MB of dedicated video memory and 8 GB of shared system memory. I suspect those numbers may be low to support LRC, but none of this happened before upgrading to 15.4.1. LRC ran quite well before the upgrade.

Any ideas on how to fix this before I reluctantly buy a new laptop?

    3 replies

    Known Participant
    July 10, 2026

    I just upgraded the driver and did a quick edit in LRC including using the sky mask. It definitely seems to be running more smoothly so hopefully that fixed it. I’ll do more extensive editing tomorrow and let you know how it works.

    Thank you!

    Known Participant
    July 10, 2026

    It seemed to work for about 40 minutes of photo editing, then LRC froze and I had to manually shut it down from Task Manager. I reopened LRC and did some more edits, but it soon froze again. I noticed in T.M. that Memory was as high as 90% so I’m thinking I just might need to bite the bullet and get a new laptop.

    It’s just strange that I didn’t have these issues prior to the upgrade. 

    Thanks for your help ​@johnrellis . if you have any other ideas, I would welcome them!

    johnrellis
    Legend
    July 9, 2026

    [View this post in your web browser. It contains formatting and images that don't appear in email.]

    DirectX: Intel(R) Iris(R) Xe Graphics (30.0.100.9836)

     

    That graphics driver is at least 5 years old, e.g. see this report from 2021. Update to the latest Intel driver:

    https://www.intel.com/content/www/us/en/download-center/home.html

     

     

    johnrellis
    Legend
    July 9, 2026

    [View this post in your web browser. It contains formatting and images that don't appear in email.]

     

    Your GPU meets the minimum system requirements (2 GB of GPU memory) but though not the “recommended” requirements (16 GB of shared GPU memory for full acceleration of Denoise and other AI commands). But LR shouldn’t freeze or crash in routine use of Develop.

     

    Please do the LR menu command Help > System Info, click the Copy button in the upper right corner, and paste into your reply here, so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

    Known Participant
    July 9, 2026

    Lightroom Classic version: 15.4.1 [ 202606201310-b9f148a4 ]
    License: Creative Cloud
    Language setting: en
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    Processor speed: 2.8GHz
    SqLite Version: 3.36.0
    Adobe GSDK Version: 1.4.0.213

    CPU Utilisation: 18.0%
    Power Source: Battery
    Built-in memory: 16183.3 MB
    Dedicated GPU memory used by Lightroom: 10.3MB / 128.0MB (8%)
    Real memory available to Lightroom: 16183.3 MB
    Real memory used by Lightroom: 2794.9 MB (17.2%)
    Virtual memory used by Lightroom: 2894.7 MB
    GDI objects count: 674
    USER objects count: 2582
    Process handles count: 3182
    Memory cache size: 700.1MB
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    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 144MB / 8091MB (1%)
    Camera Raw real memory: 149MB / 16183MB (0%)

    Cache1: 
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    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\FEIDL\Pictures\LRC_Master Catalog\LRC_Dec2024\LRC_Master Catalog-v13-3.lrcat
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