Skip to main content
Participant
August 15, 2025
Answered

IA Generativa do Lightroom e Photoshop não funcionam!

  • August 15, 2025
  • 1 reply
  • 210 views

Após a nova atualização de Agosto a Inteligencia Artificial Generativa não está mais funcionando no Photoshop e Lightroom Classic e o Adobe Creative Cloud não abre e não consigo desinstalar ou reparar!

Correct answer johnrellis

Translation of the error: "Generative Removal Failure. We've encountered a problem and can't complete your request at this time. Please try again later."

 

This error message indicates Remove's network request was blocked for some reason.

Sometimes firewalls and anti-virus/security services incorrectly block some network requests from LR. Try these troubleshooting steps:

- Temporarily disable all the firewall/anti-virus/security services on your computer. If that solves the problem, then add a specific exclusion for LR to the services' rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block LR's requests, especially in authoritarian countries like China.

1 reply

johnrellis
johnrellisCorrect answer
Legend
August 16, 2025

Translation of the error: "Generative Removal Failure. We've encountered a problem and can't complete your request at this time. Please try again later."

 

This error message indicates Remove's network request was blocked for some reason.

Sometimes firewalls and anti-virus/security services incorrectly block some network requests from LR. Try these troubleshooting steps:

- Temporarily disable all the firewall/anti-virus/security services on your computer. If that solves the problem, then add a specific exclusion for LR to the services' rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block LR's requests, especially in authoritarian countries like China.