Translation of the error: "Generative Removal Failure. We've encountered a problem and can't complete your request at this time. Please try again later."
This error message indicates Remove's network request was blocked for some reason.
Sometimes firewalls and anti-virus/security services incorrectly block some network requests from LR. Try these troubleshooting steps:
- Temporarily disable all the firewall/anti-virus/security services on your computer. If that solves the problem, then add a specific exclusion for LR to the services' rules.
- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block LR's requests, especially in authoritarian countries like China.
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