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R
ReignPhoto
Participating Frequently
March 7, 2018
Answered

Iightroom cc Classic will not play videos

  • March 7, 2018
  • 2 replies
  • 1853 views

it played just fine till the end ofJanuary. Maybe update Problem? They import but in Grid nothing but "! Lihjtroom has encountered problem reading video". All videos shot with my D500 or Samsung S8 use to play (and the older videos still. Play) but now neither will play. Any ideas?

thanks!

Lee Calkins ​

This topic has been closed for replies.
Correct answer Mohit Goyal

Please create another new catalog and import some videos into it and check if that helps?

If creating new catalog doesn't help then, rename the Previews.lrdata to Previews.lrdata.old and open the existing catalog and try playing the videos. You can find this folder at C:\Users\username\Pictures\Lightroom folder

Regards,

Mohit

2 replies

David-MA
David-MA
Participating Frequently
October 21, 2022

I was helping a client this morning using Adobe Photoshop Lightroom Classic v.12 on a Mac running OS X 12 (Monterey) who was having no luck playing .mov video files.

 

After much stumbling around I discovered that Adobe Photoshop Lightroom Classic did not have FULL DISK access in her Mac's System Preferences > Security and Privacy > Permissions window. For some reason that I cannot explain granting Lightroom Classic full access instantly solved this problem.

 

Perhaps this solution will help others who are experiencing similar difficulty.

 

--

David Marx

https://www.focusphotoschool.com

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
March 8, 2018

Hi ReignPhoto,

Could you please let us know the video format that you are trying to play in Lightroom? Also, let us know the exact version of Lightroom you are using now?

Regards,

Mohit

R
ReignPhotoAuthor
Participating Frequently
March 8, 2018

Video format is MP 4 and they will play on anything...including Photoshop...but not Lightroom.

Mohit Goyal
Community Manager
Mohit GoyalCommunity ManagerCorrect answer
Community Manager
March 9, 2018

Please create another new catalog and import some videos into it and check if that helps?

If creating new catalog doesn't help then, rename the Previews.lrdata to Previews.lrdata.old and open the existing catalog and try playing the videos. You can find this folder at C:\Users\username\Pictures\Lightroom folder

Regards,

Mohit

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