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tomfitzg
Participant
November 18, 2022
Question

iMac Late 2014 Running High Sierra no longer supported

  • November 18, 2022
  • 3 replies
  • 285 views

Is anyone else in a situation where you have an "old" mac that can't be updated past High Sierra, thus is no longer supported by adobe past lightroom version 9.4?  I've been paying a $10 a month fee for lightroom that is no longer supported.  I contacted adobe support and they told me that I would no longer have to pay the monthly fee and that I could use the old version in perpetuity.  However, after doing so I became locked out of the development module.  I contacted customer support (Vanshika) and they said that the previous person lied to me and that the only way I could continue using the unsupported version was that I pay them $10 a month.  Halfway through the conversation Vanshika literally left the conversation.  

 

Does anyone know of a fix or a good alternative to adobe lightroom?  They completely lost my support.

 

This topic has been closed for replies.

3 replies

L
Lumigraphics
Legend
November 18, 2022

 A Late 2014 iMac can run Big Sur, which is currently supported by the latest CC. I'm not sure who told you that it wasn't.

 

https://support.apple.com/en-us/HT211238

    TheDigitalDog
    TheDigitalDog
    Inspiring
    November 18, 2022

    Your options are:

    Get (pay for) a perpetual license for a very old version of LR that will run on your old Mac. Don't update your OS! Not safe but yeah, the old, nonsubscription versions of LR will run in perpetuity, not your 'current' subscribed version. 

     

    Get a newer Mac/OS that supports the current subscription, pay it as you use this newer product. 

     

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    GoldingD
    GoldingD
    Legend
    November 18, 2022

     

     

     I contacted adobe support and they told me that I would no longer have to pay the monthly fee and that I could use the old version in perpetuity.

     

     

    Well, that statement by that outsourced support desk contractor, is absolute Bull Dung.

     

    Hopefully other members using alternate programs will provide advice.

     

     

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