Participating Frequently

Answered

import

Forum|Forum|1 year ago
February 14, 2025
2 replies
634 views

Hi,

I have a MacBook Pro M1 14" (32 GB/1 TB) working under Sonoma 14.5.

I have downloaded the latest version of Lightroom Classic (14.2) and I am faced with two issues:

1) The import doesn't start. I wait for a long time and, after a while, I must quit LrC and restart it. Then, after a relaunch, the import works.

2) Occasionnaly, when clicking on the thumbnail in the Library module, I get a gray window, no image. When trying to switch to the Develop module, the window turns green....

Thanks !

Robert

macOS

Correct answer nikunj.m

Hi, thanks for reaching out!

Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can either paste the text here in a reply or to a text file and share the file with us.

You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

Let us know how it goes!

Thanks,
Nikunj

nikunj.m

Correct answer

Community Manager

Hi, thanks for reaching out!

Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can either paste the text here in a reply or to a text file and share the file with us.

You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

Let us know how it goes!

Thanks,
Nikunj

T

tenmangu81Author

Participating Frequently

Hi,

Below is my System Info.

I will try to reset the preferences and tell you.

Regards,

Robert

Lightroom Classic version: 14.2 [ 202502071718-3869eef7 ]
License: Creative Cloud
Language setting: en
Operating system: Mac OS 14
Version: 14.5.0 [23F79]
Application architecture: arm64
Logical processor count: 10
Processor speed: NA
SqLite Version: 3.36.0
Power Source: Plugged In, 100%
Built-in memory: 32.768,0 MB
Dedicated GPU memory used by Lightroom: 4.074,3MB / 21.845,3MB (18%)
Real memory available to Lightroom: 32.768,0 MB
Real memory used by Lightroom: 6.285,0 MB (19,1%)
Virtual memory used by Lightroom: 426.315,7 MB
Memory cache size: 1.573,2MB
Internal Camera Raw version: 17.2 [ 2155 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 2571MB / 16383MB (15%)
Camera Raw real memory: 2589MB / 32768MB (7%)

Cache1:
Final1- RAM:410,0MB, VRAM:185,0MB, 0004943.fff
NT- RAM:410,0MB, VRAM:185,0MB, Combined:595,0MB

Cache2:
m:1.573,2MB, n:548,8MB

U-main: 141,0MB

Standard Preview Size: 2880 pixels
Displays: 1) 3024x1964

Graphics Processor Info:
Metal: Apple M1 Pro
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/robertfarhi/Pictures/Lightroom/Tout/All.lrcat
Settings Folder: /Users/robertfarhi/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Flickr
2) HDR Efex Pro 2
3) Negative Lab Pro v3
4) Topaz Photo AI

Config.lua flags:

T

tenmangu81Author

Participating Frequently

Hi the community !

I have backuped my presets and restored my preferences.

I didn't disable GPU for the time being, as it could help to go faster when dealing with some operations.

I will be far from my computer for some days and tell you as it goes when I am back, on Wednesday.

Thanks and Regards,

Robert

AxelMatt

Community Expert

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

If it's help see here Troubleshoot GPU issues | Lightroom Classic (adobe.com) and check the different steps.

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

If this doesn't help we need more informations about your environment.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

T

tenmangu81Author

Participating Frequently

Hi,

Below is my System Info. I will try your suggestions and keep you informed.
Regards,
Robert

Lightroom Classic version: 14.2 [ 202502071718-3869eef7 ]
License: Creative Cloud
Language setting: en
Operating system: Mac OS 14
Version: 14.5.0 [23F79]
Application architecture: arm64
Logical processor count: 10
Processor speed: NA
SqLite Version: 3.36.0
Power Source: Plugged In, 100%
Built-in memory: 32.768,0 MB
Dedicated GPU memory used by Lightroom: 4.074,3MB / 21.845,3MB (18%)
Real memory available to Lightroom: 32.768,0 MB
Real memory used by Lightroom: 6.285,0 MB (19,1%)
Virtual memory used by Lightroom: 426.315,7 MB
Memory cache size: 1.573,2MB
Internal Camera Raw version: 17.2 [ 2155 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 2571MB / 16383MB (15%)
Camera Raw real memory: 2589MB / 32768MB (7%)

Cache1:
Final1- RAM:410,0MB, VRAM:185,0MB, 0004943.fff
NT- RAM:410,0MB, VRAM:185,0MB, Combined:595,0MB

Cache2:
m:1.573,2MB, n:548,8MB

U-main: 141,0MB

Standard Preview Size: 2880 pixels
Displays: 1) 3024x1964

Graphics Processor Info:
Metal: Apple M1 Pro
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/robertfarhi/Pictures/Lightroom/Tout/All.lrcat
Settings Folder: /Users/robertfarhi/Library/Application
Support/Adobe/Lightroom

Installed Plugins:
1) Flickr
2) HDR Efex Pro 2
3) Negative Lab Pro v3
4) Topaz Photo AI

Config.lua flags:

--
Robert Farhi Photographie:
robertfarhi.fr

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