Import freezes

Question

Using lightroom classic 13.5.1Steps to reproduce1) Launch Light Room2) Click Import photos- takes a very long time for the dialouge to display3) Import dialogue opens- there are no sources listed- try to click on the add sources and it just hangsI've even tried with a brand new catalogHave uninstalled and reverted to 13.1.1 and there's no diffeence.

Sameer K · Answer

Hey, @. Welcome to the Lightroom community. I'll help you figure this out.

Try these steps:
1 - Update Lightroom to the latest version via the Creative Cloud desktop app and check if the issue exists.

2 - Please unplug any storage devices & hard drives.

3 - Follow the steps shared here to manually reset Lightroom Classic: https://adobe.ly/4dSYHfd;

Let me know how it goes.

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

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